Shift Leader - Front of House

Dallas Holdings - Pret A Manger; Cheltenham; On-site; GBP 12,000 - 17,000; Full time

Job summary

Pret A Manger is seeking a Shift Leader for Front of House in the United Kingdom to guide and coach a team, ensuring top-tier service and quality. You will work hands-on in busy shop and kitchen areas, balancing leadership with day-to-day operations to uphold Pret standards.

You will empower staff through training pathways, focus on production processes, and maintain food safety and customer satisfaction while contributing to shop profitability.

Responsibilities

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises
• Lead the Speed of Service principles
• To ensure the team consistently follows the 6 Key Points of Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• To ensure all Marketplace orders are prepared promptly and accurately
• To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
• To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
• Ensure How to Cards are used and followed consistently to deliver Pret standards
• Ensure Line Checks are carried out successfully and any improvement needs actioned
• To ensure no Made to Sell (MTS) rejects are on display in our Langars
• To continually develop the team’s knowledge about the quality of our food and coffee
• To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
• To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
• To ensure that all safety checks are correctly monitored and recorded
• To take corrective action immediately on issues that affect customers, the team or sales
• To ensure the shop is clean, safe and the equipment is always well maintained
• To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
• To demonstrate due diligence and report and elevate any quality issues
• To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
• Carry out ordering accurately and in line with the business needs
• Lead, monitor and follow up on Mystery Shopper requirements
• To ensure good stock control by following the 7 Steps of Unaccounted
• To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
• Support the execution of successful food launches
• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
• To support Marketplace opportunities

Job description

Pret A Manger - Shift Leader - Front of House

THE RIGHT PRET PEOPLE

• Support and coach the team to ensure they reach their potential in both the shopand kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

• Lead the Speed of Service principles
• To ensure the team consistently follows the 6 Key Pointsof Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

• To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
• To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
• Ensure How to Cards are used and followed consistently to deliver Pret standards
• Ensure Line Checks are carried out successfully and any improvement needs actioned
• To ensure no Made to Sell (MTS) rejects are on display in our Langars
• To continually develop the team’s knowledge about the quality of our food and coffee
• To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

• To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
• To ensure that all safety checks are correctly monitored and recorded
• To take corrective action immediately on issues that affect customers, the team or sales
• To ensure the shop is clean, safe and the equipment is always well maintained
• To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
• To demonstrate due diligence and report and elevate any quality issues

SHOP PROFITABILITY

• To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
• Carry out ordering accurately and in line with the business needs
• Lead, monitor and follow up on Mystery Shopper requirements
• To ensure good stock control by following the 7 Steps of Unaccounted
• To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
• Support the execution of successful food launches
• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
• To support Marketplace opportunities