Shift Leader — Coffee Bar & Customer Experience

Blank Street; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

Blank Street is seeking a dedicated Shift Leader in Edinburgh to drive sales and enhance customer experience. You'll support your General Manager in training staff, creating positive customer interactions, and building a loyal customer base. You'll work in a fast-paced environment, championing café culture with a welcoming approach.

The ideal candidate will have a passion for coffee, strong interpersonal skills, and flexibility to meet café needs. A full-time commitment of 35 hours per week is expected, including peak days. Join us in creating extraordinary experiences!

Qualifications

• Experience in the customer service or hospitality industry required.
• Full-time availability of 35 hours per week is necessary.
• Must be authorized to work in the UK.

Responsibilities

• Craft beautiful coffee products and serve customers with empathy.
• Support GM in training new employees to succeed.
• Lead initiatives with the operations and marketing teams.

Skills

Customer service experience

Strong knowledge of coffee and equipment

Strong interpersonal communication skills

Decision-making and multi-tasking skills

Job description

Blank Street is seeking a dedicated Shift Leader in Edinburgh to drive sales and enhance customer experience. You'll support your General Manager in training staff, creating positive customer interactions, and building a loyal customer base. You'll work in a fast-paced environment, championing café culture with a welcoming approach.

The ideal candidate will have a passion for coffee, strong interpersonal skills, and flexibility to meet café needs. A full-time commitment of 35 hours per week is expected, including peak days. Join us in creating extraordinary experiences!