Shift Leader

Tesco; Sittingbourne; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20 days + personal

Flexible working from day one

Colleague Clubcard discounts

Wellbeing services

Life cover and pension matching

Employee discounts and cycle-to-work

Uniform provided

Job summary

Tesco is seeking a Shift Lead to oversee store operations and deliver a standout customer experience. You’ll guide team members across departments, handle day-to-day queries, and step in for the Manager when needed.

Applicants should be 18+, with prior team-lead experience in fast-paced retail, a customer-first mindset, and clear communication skills. Tesco offers flexible hours and opportunities to grow within the business.

Qualifications

• Must be over 18.
• Experience in team lead or management in fast-paced retail.
• Strong service mindset and ability to meet customer needs.
• Build positive, inclusive team environment.
• Clear communicator using multiple channels to keep the team informed.
• Natural leader who motivates and inspires for results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across store areas and support colleagues with day-to-day queries.
• Build positive relationships to support performance and engagement.
• Lead the store in the Manager's absence with balanced decision-making.
• Coach colleagues, give feedback and model great service.
• Identify opportunities to serve customers, communities and planet better.

Skills

Team leadership

Customer service

Communication

Adaptability

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

You will need

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

What’s in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family after 12 weeks service
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please visit the Government website here

References

Visible links

1. https://www.tesco.com/careers/en-GB/accessibility

2. https://www.gov.uk/know-when-you-can-leave-school>