Shift Leader

Insomnia Cookies LLC; Oxford; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading bakery brand seeks a Shift Leader for its Oxford location. The role involves not just customer service, but also managing the team, ensuring operational efficiency, and maintaining a fun team atmosphere. Ideal candidates will demonstrate previous customer service experience and strong leadership skills, contributing to a productive, enjoyable working environment.

Benefits

Flexible part-time work schedules

Pay-on-Demand (daily payment for shifts)

Paid vacation and sick leave

Interactive training & mentorship

Pet insurance

Opportunities for growth and promotion

Employee discounts and free cookies

Qualifications

• At least 1 year of experience in a customer service role.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service throughout the shift.
• Support store leadership and training team members.
• Prioritize and delegate tasks among the Cookie Crew.

Skills

Customer service experience

Point of Sale systems

Communication skills

Time management

Leadership abilities

Detail focused

Job description

As a Shift Leader at our Oxford store located at 33 E High St, Oxford OH 45056, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules

• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

• Paid vacation and sick time off

• Interactive training & mentorship

• Pet insurance for your furry loved ones

• Job stability with a rapidly growing and reputable company

• Achievable growth/promotion opportunities

• You get to work in a fun, exciting team environment

• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

• Support and work alongside the Cookie Crew

• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role

• Point of Sale systems experience

• Outstanding communication, time management, and people skills

• Outgoing/friendly/patient demeanor

• Detail focused and results-oriented

• Ability to lead-by-example and motivate others

• Ability to lift up to 40 lbs.

• Legally eligible to work in the United States

• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!