Shift Leader

Tesco UK; Cwmbran; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco in Wales is seeking a Shift Lead to oversee in-store operations and guide a diverse team. You will drive excellent customer service, coordinate daily tasks, and ensure smooth store performance, including stepping in during managerial gaps.

The role emphasizes teamwork, proactive communication, and a customer-first mindset. Ideal candidates will have retail leadership experience, a passion for service, and the ability to adapt to a fast-paced environment while maintaining inclusive teamwork

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Ability to coach colleagues and maintain high service standards.
• Strong communication to keep the team informed.
• A customer-focused mindset and flexible, proactive approach.

Responsibilities

• Lead the in-store team to deliver a great customer experience.
• Collaborate across store areas and with all colleagues as the go-to person for daily queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead store operations in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback and role model great service.
• Seek opportunities to serve customers, communities and the planet better daily.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please visit the Government website here