Shift Lead: Store Operations & Customer Experience

B&Q; Swindon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading home improvement retailer in Swindon is seeking a Shift Lead to oversee daily store operations and ensure a safe environment for both colleagues and customers. The role requires strong customer focus, teamwork, and the ability to motivate others. You will be responsible for making decisions quickly and providing a positive shopping experience. Benefits include a competitive salary, a pension scheme, and various wellbeing options including shopping discounts.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Passionate about customers and doing the right thing for them.
• Enjoy interacting with colleagues and working in a team.
• Confident to make decisions for the customer at pace.

Responsibilities

• Oversee store operations and ensure smooth daily activities.
• Be the first point of contact for customers and colleagues.
• Ensure stores are safe at all times.

Skills

Customer focus

Teamwork

Safety awareness

Energy and motivation

Decision making

Job description

A leading home improvement retailer in Swindon is seeking a Shift Lead to oversee daily store operations and ensure a safe environment for both colleagues and customers. The role requires strong customer focus, teamwork, and the ability to motivate others. You will be responsible for making decisions quickly and providing a positive shopping experience. Benefits include a competitive salary, a pension scheme, and various wellbeing options including shopping discounts.