Shift Lead: Lead Fast-Paced Teams & Grow

Nando’s Group; Sunderland; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

4-week sabbatical after 5 years

Free food at work and staff discount

Paid breaks

Team bonding opportunities

Job summary

Nando's Group is seeking a Shift Lead at our Sunderland restaurant to oversee daily shifts, support a fast-paced team, and ensure guests receive the signature PERi-PERi experience. You will help coach team members, resolve issues on the floor, and uphold Nando’s values while driving guest satisfaction.

We offer a supportive, family-style environment with opportunities for career growth into management, flexible hours, and a focus on teamwork and guest delight.

Qualifications

• Experience leading or supervising a team in a fast-paced environment.
• Customer-obsessed approach and delivering PERi-PERi moments every time.
• Ability to lead shifts and solve problems on the spot.

Responsibilities

• Lead and manage a shift to run brilliant service.
• Motivate and support frontline team to delivergreat guest experience.
• Ensure the customer journey is smooth across all touchpoints.

Skills

Leadership

Team motivation

Customer focus

Problem solving

Job description

Nando's Group is seeking a Shift Lead at our Sunderland restaurant to oversee daily shifts, support a fast-paced team, and ensure guests receive the signature PERi-PERi experience. You will help coach team members, resolve issues on the floor, and uphold Nando’s values while driving guest satisfaction.

We offer a supportive, family-style environment with opportunities for career growth into management, flexible hours, and a focus on teamwork and guest delight.