Shift Lead: Lead a Fast-Paced Team to Deliver Great Moments

Nando’s Group; Staines-upon-Thames; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

4-week sabbatical after every 5 years

Free food at work and staff discount

Paid breaks

Team bonding opportunities

Clear career pathways into management

Rewards platform discounts

Supportive, family-style environment

Job summary

Nando's Group is seeking a Shift Lead to oversee and support busy service periods at our restaurant. You will guide the team, ensure smooth operations, and uphold the brand’s PERi-PERi standards across all guest touchpoints.

The role emphasizes leadership, communication, and a passion for delivering exceptional service in a fast-paced environment. This position offers on-site shifts and a vibrant, family-style workplace culture.

Qualifications

• Experience leading a team in a fast-paced environment.
• Strong communication and problem-solving skills.
• Customer-obsessed approach and ability to deliver moments of care.

Responsibilities

• Lead and support shifts to run brilliant service.
• Motivate and develop the team on shift.
• Deliver a consistent, high-quality guest experience across all channels.

Skills

Team leadership

Motivation coaching

Customer service

Energy and enthusiasm

Job description

Nando's Group is seeking a Shift Lead to oversee and support busy service periods at our restaurant. You will guide the team, ensure smooth operations, and uphold the brand’s PERi-PERi standards across all guest touchpoints.

The role emphasizes leadership, communication, and a passion for delivering exceptional service in a fast-paced environment. This position offers on-site shifts and a vibrant, family-style workplace culture.