Shift Lead - Lead Fast-Paced Teams, Grow into Management

NANDO'S LIMITED; Sunderland; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

4-week paid sabbatical after every 5 y

Free food at work

Paid breaks

Team bonding opportunities

Career growth paths

Rewards platform discounts

Supportive, family-style environment

Job summary

Nando's Limited in Sunderland is seeking a Shift Lead to be at the heart of our busy restaurant, guiding the team to deliver outstanding PERi-PERi moments during every shift. You’ll support, coach and inspire colleagues, ensuring service excellence and a welcoming guest experience.

The role requires energy, prior team supervision in fast-paced settings, and a genuine passion for great customer care. Hourly rate shown is £13.29 with paid breaks and opportunities to grow into management as part of

Qualifications

• Experience leading or supervising a team in a fast-paced environment.
• Strong guest service orientation and ability to motivate others.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead shift and ensure smooth service across front and back of house.
• Coach, mentor and develop team members to deliver great PERi‑PERi moments.
• Monitor standards and guest experience, resolving issues promptly.
• Collaborate with management to drive performance and shift planning.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Nando's Limited in Sunderland is seeking a Shift Lead to be at the heart of our busy restaurant, guiding the team to deliver outstanding PERi-PERi moments during every shift. You’ll support, coach and inspire colleagues, ensuring service excellence and a welcoming guest experience.

The role requires energy, prior team supervision in fast-paced settings, and a genuine passion for great customer care. Hourly rate shown is £13.29 with paid breaks and opportunities to grow into management as part of