Shift Lead

B&Q Limited; Tyburn; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Payroll giving

Employee Assistance

Shopping discounts

Wellbeing benefits

Job summary

B&Q Erdington is seeking a committed Shift Lead to oversee daily shift operations and ensure a safe, customer-focused store environment. You’ll shepherd colleagues, deploy resources to meet demand, and act as the first point of contact for customers and staff during your shift.

Join a team that values safety, collaboration and energetic leadership. The role is full-time, with early start and late finish windows, and includes a competitive salary plus a pension and generous holiday entitlement.

Qualifications

• Experience delivering excellent customer service.
• Ability to manage and motivate a shift.
• Strong awareness of safety and store compliance.
• Willingness to work early mornings and late finishes.

Responsibilities

• Oversee shift operations to ensure a smooth store day.
• Deploy colleagues to meet customer demand on shift.
• Be first point of contact for customers and colleagues.
• Ensure store safety at all times.

Skills

Customer focus

Team leadership

Safety conscious

Decision making

Autonomy

Communication

Job description

Overview

Shift Lead

Full time - 36.75 Hours per week

Permanent Contract

Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday

B&Q Erdington

This is a keyholder position, with shifts ranging from an earliest start time of 5.45am to a latest finish time of 21.45pm

Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

What's the job?

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need:

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.