Shift Lead

B Q; Greater Manchester; On-site; GBP 37,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Job summary

BQ Wigan is seeking a Shift Lead to oversee daily operations during a 36.75-hour week. This permanent, full-time role includes a £27,709.50 per annum equivalent, plus pension and 6.6 weeks holiday. Shifts run from 6am to 11pm, accommodating a varied timetable across the store.

You will lead the shift, assign colleagues, and be the first point of contact for customers and team members, while ensuring safety and a welcoming store environment.

Qualifications

• Experience delivering excellent customer service.
• Ability to work as part of a team and adapt to shift patterns.
• Safe working practices and awareness of compliance.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Deploy colleagues to cover shifts to make every customer count.
• Be the first point of contact for customers and colleagues.
• Keep stores safe at all times.

Skills

Customer service

Teamwork

Safety awareness

Autonomy

Decision making

Job description

Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday

B&Q Wigan

This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 11pm Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this.

Overview

Shift Lead

Full time - 36.75 Hours per week

Permanent Contract

Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday

B&Q Wigan

This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 11pm Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this.

What's the job?

Role

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You're the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It's BQ's ambition to make every customer count, so you'll strive to ensure BQ is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What We Need

Our shift leads are key to running our business through their teams. In this role, we're looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you'll be valued for who you are. We're committed to making BQ more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.