Shift Lead

B Q; Aberdeen City; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Pension

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Job summary

B&Q Aberdeen is looking for a Shift Lead for a part-time or job-share role (30 hours per week) on a permanent contract. The position is a keyholder role with shifts from 5am to 9pm, helping to create a welcoming and safe store environment.

You will oversee the shift, deploy colleagues to meet customer demand, be the first point of contact for customers and staff, and ensure store safety at all times.

Qualifications

• Customer-focused approach to service
• Ability to lead and motivate a team
• Safety-conscious with an eye for detail
• Excellent communication with customers and colleagues
• Ability to work autonomously and make timely decisions

Responsibilities

• Oversee shift operations to ensure smooth store processes.
• Deploy colleagues to meet customer demand and cover shifts.
• Be the first point of contact for customers and colleagues.
• Ensure store safety at all times.

Skills

Customer service

Team leadership

Safety awareness

Communication

Autonomy

Decision making

Job description

Shift Lead

Part time or Job Share - 30 Hours per week

Permanent Contract

B&Q Aberdeen

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 9pm Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

Overview

Shift Lead

Part time or Job Share - 30 Hours per week

Permanent Contract

Full-time equivalent £14.50 per hour ( + Pension + 6.6 Weeks Holiday

B&Q Aberdeen

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 9pm Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

Role

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What We Need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more