SharePoint & 365 Customer Success Analyst

HM Revenue & Customs; City of Edinburgh; Ibrido; GBP 34.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Civil Service Pension

Flexible & Hybrid Working

25–30 days annual leave

Coaching & development

Descrizione del lavoro

HM Revenue and Customs is seeking a Customer Success Analyst to bridge the SharePoint Centre of Excellence with internal customers, driving value from SharePoint and Microsoft 365 services. You will build relationships, gather feedback, and shape service improvements.

You will manage day-to-day engagement, monitor KPIs, and coordinate communications and learning activities, ensuring customer needs influence product decisions.

Competenze

• Assist in implementing engagement plans to support strategic direction.
• Support change management by helping customers adopt new features and ways of working.
• Contribute to communication plans for platform and service changes for timely information.
• Build strong relationships with customers and stakeholders as point of contact.

Mansioni

• Manage day-to-day customer engagement for SharePoint platform.
• Gather, analyse, and report on customer feedback and KPIs.
• Coordinate communications, workshops and learning activities related to SharePoint.
• Ensure customer needs inform product and service decisions.

Conoscenze

Stakeholder engagement

Customer relationships

KPI analysis

Governance reporting

Clear communication

Agile working

Strumenti

SharePoint

Power BI

Microsoft 365

Excel

Teams

Descrizione del lavoro

HM Revenue and Customs is seeking a Customer Success Analyst to bridge the SharePoint Centre of Excellence with internal customers, driving value from SharePoint and Microsoft 365 services. You will build relationships, gather feedback, and shape service improvements.

You will manage day-to-day engagement, monitor KPIs, and coordinate communications and learning activities, ensuring customer needs influence product decisions.