Shared Services Manager

ABM UK; Worcester; On-site; GBP 40,000; Full time

Job summary

ABM UK is seeking a Shared Services Manager to oversee operations at a high-profile Shopping Centre in Worcester. The role involves managing security and cleaning teams, ensuring service excellence, and maintaining compliance with company policies. Candidates should possess strong leadership and communication skills, along with relevant industry experience. The position offers a competitive salary and a range of employee benefits, emphasizing a commitment to service quality and employee well-being.

Benefits

24/7 GP access for employees and immediate family

Mental health support and counseling

Get Fit Programme

Financial/legal support

Cycle scheme

Employee perks via Perks at Work app

Qualifications

• Experience in security and cleaning systems.
• Ability to manage budgets and produce reports.
• Desirable: SIA Door Supervisor and CCTV licenses.

Responsibilities

• Manage daily operations of Security and Cleaning teams.
• Ensure compliance with health & safety policies.
• Conduct quality audits to meet ISO9001 standards.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Decision-making

Resource management

Customer service

Education

IOSH qualification

Tools

Outlook

Word

Job description

LOCATION: Chapel & Friary Walk

WORKING HOURS: 45 HOURS PER WEEK

SHIFT PATTERN: 5 out of 7

SALARY: £39,994 per annum

If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at [e-mail]. We're here to help!

MAIN PURPOSE OF ROLE:

As the Shared Services Manager, you will be responsible for managing the daily operations of the Security and Cleaning teams at a high-profile Shopping Centre in Worcester. The role requires experience in security and cleaning systems, with a focus on service excellence.

ABM Services operates with integrity, prioritizing our employees and customers, and emphasizing transparency, quality, and proactive client relationships.

KEY RESPONSIBILITIES:

1. Manage the delivery of the contract in accordance with company policies and procedures.
2. Oversee all aspects of staff management, including training, health & safety, development, and welfare.
3. Ensure all security staff hold valid SIA licenses and vetting is up-to-date.
4. Build and maintain a skilled and diverse team equipped with necessary tools.
5. Prepare budget forecasts and monitor expenditure to meet financial targets.
6. Maintain high standards of service, adapting to operational needs and implementing continuous improvement initiatives.
7. Provide support in service-related matters and client communications.
8. Manage staff scheduling, payroll, and staffing levels to ensure compliance and efficiency.
9. Lead recruitment, induction, and ongoing training, including customer service training.
10. Conduct quality audits to ensure ISO9001 standards and client requirements are met or exceeded.
11. Plan and deliver training needs, maintaining accurate site records.
12. Prioritize incidents, ensuring effective communication and resolution.
13. Ensure compliance with Data Protection laws and health & safety policies.
14. Lead and motivate the team, conducting regular performance reviews and toolbox talks.
15. Manage incident reporting, risk assessments, and all relevant documentation.
16. Oversee cleaning standards, environmental objectives, and equipment maintenance.
17. Maintain effective communication with all site parties, fostering a collaborative environment.
18. Ensure expenditure is approved and documented transparently.
19. Attend management meetings and promote ABM and client brand.
20. Perform any other duties as required to meet client and company needs.

PERSON SPECIFICATION:

• Effective communication and engagement skills across diverse audiences.
• Ability to produce clear reports and manage budgets.
• Strong problem-solving, decision-making, and resource management skills.
• Leadership qualities, including managing change.
• Proficiency in Outlook and Word.
• Excellent time management and prioritization skills.
• Desirable: SIA Door Supervisor and CCTV licenses.

ESSENTIAL SKILLS:

• Leadership, communication, and interpersonal skills.
• Initiative and responsibility.
• IOSH qualification.
• Security qualifications and industry knowledge.
• Customer service experience.
• Numeracy and ambition.
• Flexible approach.

BENEFITS:

• 24/7 GP access for employees and immediate family.
• Mental health support and counseling.
• Get Fit Programme, financial/legal support, cycle scheme.
• Employee perks via Perks at Work app, including discounts and resources.

ABOUT US:

ABM is a leading provider of integrated facility services, committed to sustainability and service excellence across various industries. We value diversity and inclusion and are members of the Armed Forces Covenant Employer Recognition Scheme.