(SGSAH) Programme and Engagement Coordinator

University of Glasgow; Glasgow; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

41 days annual leave

Pension scheme

Flexible working

Health & wellbeing support

Athena Swan awards

Job summary

University of Glasgow's SGSAH team is seeking a capable postholder to provide programme, communications and engagement support across a national consortium of HEIs. You will coordinate day-to-day programme activities, manage communications, and assist with events, alumni activity and researcher engagement.

Reporting to the PGR Programme and Operations Manager, you will work with the Partnerships and Placements Manager and the SGSAH team to ensure timely and accessible delivery across all SGSAH

Qualifications

• Strong organisational and coordination skills to manage multiple strands of programme, event and engagement activity.
• Clear, engaging and accessible content creation for diverse audiences.
• Ability to develop and manage information, actions and deadlines across stakeholders.

Responsibilities

• Coordinate day-to-day administration of SGSAH programmes and activities including DLA Hub and partnership PhDs.
• Administer communications of opportunities, calls and outcomes with timely records.
• Coordinate DLA Hub activity: administration, communications, training and events.
• Oversee Partnership PhD activity: calls, review, panels, and records.
• Liaise with HEIs, partner organisations and researchers to ensure timely delivery.
• Maintain up-to-date information and records across SGSAH systems and channels.
• Respond to enquiries with clear guidance and refer complex matters appropriately.
• Collect participation data and evidence for monitoring and evaluation.
• Contribute to process improvements for efficient delivery.

Skills

Organisational skills

Communication skills

Digital engagement

Content creation

Team collaboration

Problem solving

Education

A1 Scottish Credit and Qualification Framework level 7 or equivalent

Tools

Content management systems

CRM systems

Job description

Job Purpose

The postholder will provide programme, communications and engagement support across SGSAH’s national consortium of 17 Higher Education Institutions (HEIs) and wider partner network, including SGSAH’s role as the AHRC Doctoral Landscape Award (DLA) Scotland Hub.Working as part of a small national team based within the University of Glasgow, the postholder will support the coordination and delivery of selected SGSAH programmes, including DLA Hub and Partnership PHD activity, communications, events and researcher engagement, working to agreed procedures, timelines and priorities.

The role will include coordinating programme communications and digital content, supporting partnership PhD programmes and funding-call administration, maintaining accurate information and records, supporting allocated events, alumni and DLA Hub activity, as well as contributing information and evidence for monitoring and evaluation.

Reporting to the PGR Programme and Operations Manager, the postholder will work closely with the Partnerships and Placements Manager and wider SGSAH team to support consistent, timely and accessible delivery across SGSAH programmes and activities. The reporting line reflects the temporary nature of the post and is intended to provide consistent day-to-day management and support across the working week, while maintaining close working links with the Partnerships and Placements Manager on relevant areas of delivery.

Main Duties and Responsibilities

1. Programme, DLA Hub and Partnership PhD Engagement and Support

• Take responsibility for the day-to-day coordination and administration of allocated SGSAH programmes and activities, including DLA Hub, researcher development, Partnership PhDs and engagement activity.

• Support the administration and communication of programme and studentship opportunities and calls, including preparing and publishing information, coordinating timelines, maintaining records, preparing documentation for review or selection processes and communicating outcomes.

• Coordinate allocated DLA Hub activity, including programme administration, communications, training and event support, participant information and follow-up.

• Coordinate the operational administration of Partnership PhD activity, including calls, proposal circulation, review and panel arrangements, routine communications and maintenance of project and partner records.

• Liaise with SGSAH member HEIs, DLA Hub participating HEIs, SGSAH Directorate, supervisory teams, partner organisations, speakers, contributors and doctoral researchers to coordinate information, actions and deadlines and support effective delivery.

• Maintain accurate, accessible and up-to-date information, guidance, deadlines and participant records across SGSAH systems and communications channels.

• Respond to programme-specific enquiries from doctoral researchers, HEI colleagues and partners, providing clear information in accordance with agreed guidance and referring contractual, financial, policy, eligibility or other complex or exceptional matters appropriately.

• Collect and collate participation data, feedback and other evidence to support monitoring and evaluation of SGSAH and DLA Hub activity.

• Contribute to the review and improvement of programme administration and engagement processes to support efficient, consistent and accessible delivery.

2. Communications and Digital Engagement

• Coordinate and deliver agreed communications activity across SGSAH, including newsletters, website content, news items, programme guidance, application information, event communications and stakeholder updates.

• Maintain SGSAH's website and digital channels, ensuring information is accurate, current, accessible and updated within agreed timescales.

• Coordinate SGSAH's use of social media and other digital channels to promote doctoral training, DLA Hub and SFC-funded activity, funding opportunities, events, partnership activity and doctoral researcher achievements.

• Implement agreed communications priorities and campaigns, ensuring clear and consistent messaging for doctoral researchers, member HEIs, partners and wider audiences.

• Create or coordinate appropriate digital and visual content and liaise with internal or external suppliers where required.

• Support agreed alumni engagement activity, including communications, maintaining contact information and promoting opportunities for alumni involvement in SGSAH activity.

3. Events and Researcher Development

• Coordinate the planning and delivery of allocated SGSAH training, events and researcher development activity, including participant communications, registrations, logistics and follow-up.

• Liaise with member HEIs, external partners, speakers, venues, suppliers and participants to support delivery of allocated events and activities.

• Maintain accurate schedules, participant information and activity records for allocated activity and ensure agreed actions and deadlines are met.

• Collect and collate feedback, participation data and evaluation information for allocated programmes and events.

4. Other reasonable duties

• Undertake other reasonable duties appropriate to the level and nature of the post as assigned by the PGR Programme and Operations Manager, Partnerships and Placements Manager and the SGSAH Directorate.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Scottish Credit and Qualification Framework level 7 (Advanced Higher/Scottish Vocational Qualification level 3/Higher National Certificate) or equivalent, AND experience of personal development in a similar role, OR the ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.

A2 Knowledge and understanding of effective programme, event or project administration and the importance of accurate, timely information and records.

A3 Knowledge and understanding of effective digital engagement, including creating and adapting content for web, email, social and other online channels.

A4 Understanding how to create clear, accessible and audience-appropriate content across different formats and channels.

Desirable:

B1 Knowledge or experience of higher education, postgraduate research, arts and humanities, or the cultural, creative or third sectors.

B2 Knowledge or experience of partnership, collaborative studentship, researcher development or alumni engagement activity.

B3 Awareness of data protection, accessibility and information governance requirements, including GDPR.

Skills

Essential:

C1 Strong organisational and coordination skills, with the ability to manage multiple strands of programme, event and engagement activity, prioritising competing deadlines.

C2 Strong written and verbal communication skills, with the ability to create clear, engaging and accessible content.

C3 Ability to use judgement and initiative to resolve routine issues, respond constructively to changing circumstances and recognise when matters should be escalated.

C4 Ability to build and maintain effective working relationships.

C5 Ability to work confidently and collaboratively within a small team, taking ownership of allocated activity while contributing flexibly to wider programme delivery.

C6 Confidence using digital platforms, systems and online channels to support communications, programme administration and engagement activity.

Desirable:

D1 Experience of using content management, application management, CRM or comparable administrative systems.

Experience Essential:

E1 Experience coordinating programmes, projects, events or engagement activity in a professional environment.

E2 Experience producing clear and engaging communications or content for different audiences and channels.

E3 Experience coordinating activity involving multiple stakeholders, partners or contributors, including managing information, actions and deadlines.

E4 Experience maintaining accurate programme, participant, application or stakeholder information using digital systems.

E5 Experience contributing to monitoring, evaluation or reporting activity, including gathering, collating and presenting information.

Desirable:

F1 Experience working in higher education, postgraduate research, arts and humanities, cultural, creative or third-sector environments.

F2 Experience supporting collaborative programmes involving multiple institutions, partners or stakeholder groups.

F3 Experience using content management, CRM, application-management, event-management or comparable digital systems.

F4 Experience supporting alumni, community or stakeholder engagement activity.

Terms and Conditions

Salary will be Grade 5, £28,031 - £31,236 per annum.

This post is full time and fixed term tocover maternity leave for up to 12 months or until the substantive postholder returns.

Please Note: If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application.

This role is not eligible for sponsorship under the UK Skilled Worker visa route. Candidates must therefore have an existing right to work in the UK or be able to secure this independently prior to commencing employment. For further information on alternative immigration options, please visit University of Glasgow’s UKVI Website.

https://www.gla.ac.uk/myglasgow/pod/visasimmigration/

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing date : 4 November 2026 @23:45