Sewerage Operative

Dŵr Cymru Welsh Water; Pontypridd; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

34 days annual leave (pro rata)

Enhanced employer pension

Cycle to work scheme

Free on-site parking

Health CashBack

Employee assistance program

Job summary

Dŵr Cymru Welsh Water is seeking a skilled operator to respond to sewerage incidents, perform maintenance, and liaise with customers. The role requires a Full Driving Licence (C1) and a strong customer-service mindset.

You will work within a shift rota, including evenings and weekends, and participate in standby duties to ensure reliable service. Applicants must be committed to safety, able to assess risk, and IT literate, with good communication and coordination skills.

Qualifications

• Full driving licence is required (C1).
• Excellent communication and customer service skills are essential.
• IT literate with basic computer skills.
• Able to assess risk and work safely.

Responsibilities

• Respond to customer reported incidents and clear blockages/jetting with detailed feedback.
• Conduct sewer network inspections and location surveys.
• Carry out planned and reactive maintenance of assets.
• Liaise with customers and stakeholders; operate CCTV equipment.
• Work within shift rota and standby arrangements; follow health and safety rules.

Skills

Full Driving Licence C1

Excellent communicator

Customer service focus

IT literate

Risk awareness

Teamwork

Job description

Job Requisition Number 9125
Work Type Permanent
Job Function Operational
Salary Range£28,065.00
Base South East Hub
Closing Date Sunday 20th September 2026 at 23:59

What you’ll be responsible for

Dealing with our initial customer response to sewerage incidents across the business area, undertaking all aspects of sewerage network maintenance both reactively and planned, working within a shift rota as well as participating in standby rota to deliver exceptional customer service. This will include:

• Responding to customer reported incidents and clearing blockages/jetting and providing detailed feedback on actions taken
• Sewer network inspections (including Sewer connections)
• Sewer location surveys
• Jetting/Flushing/De-silting of Sewers/Lone Working
• Planned and reactive maintenance of assets
• Liaison with customers and stakeholders
• Person entry
• Ability to operate and assess asset condition utilising looksee CCTV equipment
• Cleaning up affected area following flooding events
• Surface water rebate inspections
• The shift rota will involve weekend and evening work. You will be expected to comply with all current Health & Safety legislation and carry out your own risk assessments
• You will receive job instructions via an electronic work management system and be expected to provide detailed feedback via the same route
• Undertaking any other duties as required to meet the needs of the business.

About you

• Full Driving Licence C1
• Enthusiastic about putting our customers first every day
• Excellent communicator and coordinator
• Committed and hard working
• Able to asses risk and adopt a safe working practice to undertake task
• Can do attitude
• IT literate
• Lives the company value and behaviours
• Strives for success
• Embraces change
• Passionate about customer service

Good to know

• If you would like further information on this role, please contact [e-mail]
• There will be a requirement to participate in standby rota
• There are 3 position available

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on‑site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.