Network Technician

Dŵr Cymru Welsh Water; Cardiff; Hybrid; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Variable pay schemes

Additional annual leave

Enhanced employer pension contributors

Free Mortgage Brokering Services

Enhanced family friendly policies

Funding for training and coaching

Gym and fitness discounts

Cycle to work scheme

Car-leasing scheme and on-site parking

Health CashBack scheme

Online GP service

Employee assistance programme

Job summary

Dŵr Cymru Welsh Water invites applications for a role within our high performing operational team in Cardiff. You will contribute to managing the sewerage network to meet regulatory, customer and performance targets, while ensuring services are delivered safely and within budget.

Key duties include supporting the Network Lead, delivering investigations to high standards, providing technical support to service providers, engaging with regulators and communities, standing by for 24/7 customer

Qualifications

• Full and valid driving licence.
• Civil Engineering background with HNC.
• Able to think strategically and ensure day-to-day delivery of services.
• Customer-focused and able to build positive working relationships.

Responsibilities

• Assist the Network Lead in the safe, efficient operation of the sewerage network.
• Ensure investigations are conducted to a high standard and compliant with procedures.
• Provide technical support to service providers and Welsh Water staff.
• Uphold Health and Safety policies and procedures.
• Engage with external stakeholders to develop regulatory relationships (e.g., NRW).
• Carry out surface water rebate inspections.
• Assist with budget management by promoting effective repairs post-investigations.
• Represent the company during incidents with external agencies.
• Participate in standby rosta to maintain 24/7 customer service.
• Coordinate with Highway Authorities on Streetworks defects.
• Undertake other duties to meet business needs.

Skills

Driving licence

Civil Engineering

HNC qualification

Strategic thinking

Customer focus

Stakeholder relations

Risk assessment

Safety awareness

Education

Civil Engineering with HNC

Job description

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City: Cardiff

Address:

Cardiff, Wales, GB, CF3 0LT

Job Requisition Number 9123

Work Type Permanent

Job Function Operational

Salary Range £31,395.00-£35,682.00

Base Linea

Closing Date Sunday 27th September 2026 at 23:59

What you’ll be responsible for

You will be a part of a high performing team responsible for managing an operational area to achieve regulatory, customer and performance related targets. You will ensure the sewerage infrastructure is managed to the highest standard whilst working within the agreed budgetary targets. This will include:

• Assisting the Network Lead with the safe & efficient operation of the sewerage network, ensuring that all operational activities are undertaken in an environmentally responsible and sustainable manner
• Ensure all investigations are of the highest standard and undertaken in compliance with the relevant management procedure
• Provision of technical support to service providers and Welsh Water operational staff
• Ensure all activities are carried out in line with Health and Safety policies and procedures
• Assisting the Network Lead with external stakeholders to develop and maintain strong regulatory relationships eg. Natural Resources Wales representatives, and participation with community groups when appropriate
• Surface water rebate inspections
• Assist the Network Lead with the effective management of the operational budget, through the promotion of effective repairs once a full investigation has been undertaken
• Representing the company during incidents with outside agencies such as the emergency services, EHO, Local government etc
• Emergency Response – provision and testing of appropriate functional contingency plans
• Participating in a Standby rota to ensure we offer the highest standards to our customer 24hrs a day
• Effective Liaison with Highway Authorities with regards to Streetworks defects
• Undertaking any other duties as required to meet the needs of the business.

About you

These are essential for the role:

• Full and valid driving licence
• It would be benefical if you had a Civil Engineering background, qualified to HNC
• An ability to think strategically but also able to ensure effective day to day delivery of services
• Enthusiastic about putting our customers first every day
• Ability to develop positive working relationships
• Committed and hard working
• Able to asses risk and adopt a safe working practice to undertake task
• Wastewater experience is not required as training will be provided.

Good to know

• Standby requirement (1 in every 7 weeks)
• 7 week working pattern which covers between 7am-7pm.
• We may need to close the job advert early if we have a high intake of applicants
• If you would like anything further inrormation on this role, please contact [e-mail] or [e-mail]

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
  Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

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