Services Project Co-Ordinator

Brush Transformers; Loughborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering solutions provider in Loughborough is seeking a Services Project Co-Ordinator to manage commercial activities in the Transformer Service Department. You will handle customer enquiries, process orders, and ensure timely delivery of projects while maintaining high levels of customer satisfaction. Candidates should have a proven track record in similar roles, excellent communication skills, and proficiency in Microsoft Office.

Qualifications

• Proven track record in a similar role.
• Highly computer literate with ability to maintain accurate records.
• Experience in commercial business practices and contract conditions.

Responsibilities

• Execute commercial projects, including all associated warranty commitments.
• Prepare and issue quotations.
• Ensure on-time delivery of enquiries and orders.
• Manage allocated projects to ensure they are completed on schedule and within budget.
• Collaborate with Sales and Customer Service Managers on completed projects.

Skills

Good communication skills across all media and cultural contexts

Customer-focused approach

Flexibility and adaptability

Numerate with good planning and prioritization skills

Education

Proven track record in a similar role

Tools

Microsoft Office (Word, Excel, Project, Outlook)

Job description

About The Role

Job Summary:

This role of Services Project Co-Ordinator is responsible for handling commercial activities within the Transformer Service Department, reporting to the Service Commercial Manager.

Responsibilities include processing transformer/tap-changer, spares/services customer enquiries, and duly processing orders, in line with requirements; scheduling and managing contractual deliverables, as agreed within the tendering process; and responsible for cash collection.

Key Responsibilities:

• Execute commercial projects, including all associated warranty commitments.
• Prepare and issue quotations.
• Ensure on-time delivery of enquiries and orders.
• Take requirements agreed within tendering process and effectively plan delivery based on these.
• Be accountable for the successful delivery to cost, specification, and schedule for a defined package of work.
• Create and maintain key project documentation, including tender, work order, and invoicing instructions.
• Effectively execute changes to the project.
• Maintain high levels of customer satisfaction and meet Key Performance Indicators (KPIs).
• Work with senior commercial managers, project managers, sales managers, and all relevant stakeholders to ensure clear communication of project progress.
• Manage allocated projects to ensure they are completed on schedule and within budget, highlighting issues early.
• Negotiate and accurately record customer project variations.
• Minimize company's exposure to liabilities.
• Maintain accurate records within the company's Customer Relationship Management system.
• Track project deliverables and costs using appropriate tools.
• Monitor and report on project and tender progress in a timely manner.
• Ensure all payments are received within the contract timeframe and highlight deviations.
• Collaborate with Sales and Customer Service Managers to assess customer satisfaction on completed projects and future sales opportunities.
• Remain flexible and adapt to the needs of the business.
• Observe health, safety, and environmental regulations, taking reasonable care for oneself and others at work.

Qualifications, Knowledge, Experience & Skills:

Qualifications:

• Proven track record in a similar role.

Skills:

• Good communication skills across all media and cultural contexts.
• Customer-focused approach.
• Enquiring mind with willingness to adopt new approaches.
• Flexibility and adaptability.
• Numerate with good planning and prioritization skills.

Knowledge:

• Highly computer literate with ability to maintain accurate records.
• Proficient in all recognized IT systems, especially Microsoft Office (Word, Excel, Project, Outlook) and internet/intranet applications.
• Commercially astute.

Experience:

• Experience in commercial business practices and contract conditions.
• Experience in customer service.

About The Company

BRUSH Transformers provides agile and adaptive engineering solutions and products, including consultancy services, design, and project management, as well as award-winning product technology, to a wide range of projects.

As a chosen partner for national and regional power generation and distribution network operators, we support the global drive to net-zero, helping create a future-proof infrastructure through innovation and commitment to delivering solutions that address grid resilience and system change.