Service Supervisor

Wallace Hind Selection LTD; Larkhill; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Salary up to £40k

Overtime on Saturdays

33 days holiday

Pension plan

Death-in-service

Sick pay

Reward Hub discounts

Career progression

Job summary

Wallace Hind Selection LTD is seeking a Service Supervisor to coordinate day-to-day activities for our Field Service Engineers, ensure excellent customer support, and keep operations running smoothly from the depot to the customer site.

You will allocate work, gather required information and parts, and act as the main link between customers, engineers and internal teams. This role emphasizes organisation, communication and reliability.

Qualifications

• Experience in customer service, service coordination or aftersales environment.
• Strong organisational and planning skills.
• Ability to manage multiple priorities and communicate clearly.
• Experience with Microsoft Office and field service systems.

Responsibilities

• Take customer calls and book service jobs.
• Allocate work to Field Service Engineers by priority and location.
• Ensure engineers have correct information, parts and resources.
• Monitor job progress and keep customers updated.
• Manage holiday requests and engineer absences.
• Review job write-ups and ensure paperwork is complete.
• Process jobs through to invoice stage and resolve queries.

Skills

Customer service

Service coordination

Service control

Aftersales

Organisational skills

Planning

Communication with customers

Microsoft Office

ADP systems

PDA systems

Plant knowledge

Tools

Microsoft Office

ADP systems

PDA systems

Job description

Overview

We're looking for a Service Supervisor who enjoys being at the heart of a busy operation. This is a role for someone who thrives on variety, enjoys building relationships, and takes pride in delivering excellent customer service. You'll be the key link between our customers, Field Service Engineers, Parts Department, and Depot Management team, ensuring work is planned efficiently and completed to the highest standard.

Location

West Bromwich

Job Description

As our Service Supervisor, you'll take ownership of the day‑to‑day coordination of our Field Service Engineers, making sure customers receive the support they need and engineers have everything required to complete the job successfully.

Responsibilities

• Taking customer calls and booking service jobs
• Allocating work to Field Service Engineers based on priority and location
• Ensuring engineers have the correct information, parts and resources to complete repairs
• Monitoring job progress and keeping customers updated throughout
• Managing holiday requests and acting as the first point of contact for engineer absences
• Reviewing job write‑ups and ensuring all paperwork is accurate and complete
• Processing jobs through to invoice stage and resolving invoice queries

Person Specification

• Experience in customer service, service coordination, service control or aftersales environment
• Strong organisational and planning skills
• The ability to manage multiple priorities at the same time
• Confidence in communicating with customers, engineers and internal teams
• Good commercial awareness and attention to detail
• Experience using Microsoft Office applications
• Knowledge of ADP systems and PDA systems would be advantageous
• Mechanical knowledge of plant vehicles or similar plant equipment would be beneficial, but not essential

Benefits

• Basic salary: up to £40,000
• Overtime available, including two Saturdays per month
• Starting at 33 days of holiday per year, increasing with service
• Pension plans, death‑in‑service coverage, and company sick pay
• Critical illness covers and professional support resources are provided
• Access to the company Reward Hub for retail discounts and travel deals, as well as ongoing opportunities for career progression

EEO Statement

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.