Services Contracts Sales Account Manager (field based)

Technogym S.p.A.; Bracknell; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the fitness industry is seeking a Services Contracts Sales Account Manager to enhance client satisfaction and drive sales of service contracts. In this role, you'll work closely with sales and technical teams to provide tailored solutions, promoting an exceptional fitness experience. Ideal candidates have a strong sales background and experience in multinational environments, ready to contribute to company growth and customer loyalty.

Benefits

Incentive scheme based on sales

Company Car or Travel Allowance

25 days holiday

Private Medical Insurance

Corporate Wellness Programme

Qualifications

• 3-5 years’ experience in a similar role.
• Experience in managing service contracts.
• Knowledge of sales techniques and client management.

Responsibilities

• Promote and sell service contracts to new and existing customers.
• Ensure customer satisfaction and manage contracts throughout their lifecycle.
• Analyze database to find new sales opportunities.

Skills

Client Management

Sales Negotiation

Team Collaboration

Tools

SAP

Salesforce

ServiceMax

Job description

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Services Contracts Sales Account Manager (field based)

Location:

Bracknell, BRC, GB

Type of contract: Permanent Employee

What's on offer

• Incentive scheme based on sales
• Company Car, Car Allowance or Travel Allowance as appropriate to candidate
• High-end and up-to-date tools to do the job well
• 25 days holiday (increasing further with long service)
• Pension and Life Assurance Scheme
• Private Medical Insurance
• Corporate Wellness Programme and Wellness benefits
• Retailer discounts portal and partner benefits
• Employee Assistance Programme
• Product Employee Purchase Scheme
• Promoting from within is our first priority

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

The Role in a Nutshell

Our Services teams are obsessed with user satisfaction, always aiming to provide the best fitness experience and exemplerary service performance to 100% of our customers and end-users.

We are looking to bolster our team with two specialists based in the field nationally (one with a focus in the South and one in the North) with the responsibility ofpromoting and selling service contracts to new and existing customers, ensuring long-term client satisfaction and revenue growth.

You’ll work closely with the sales, service and technical teams to tailor solutions that meet customer needs and support the reliability and performance of their equipment.

What you will do

• Promote and sell service contract sales, remarketing sales & refurbished sales (PLM) in line with the agreed time parameters.
• Ensure customer satisfaction is always achieved.
• Achieve Service Contract sales on equipment going out of warranty, previously lost contracts and with contracts due to expire.
• Attend internal/ external sales meetings to promote our products to customers.
• Oversee the lifecycle of service contracts from negotiation, cover and price and issue of contract through servicing to renewal stage.
• Attend customer meetings with equipment field sales teams to promote service contracts and help close sales on service products.
• Work directly with sales contracts teams to increase contracts coverage with profitability target.
• Analyse database to find new opportunities to promote and sell lifecycle management.
• Understand customer needs in the marketplace and competitor feedback into TG.Secure trade in volumes for HQ, selling surplus stock and non-TG equipment to a network of preferred local traders, negotiating price and payment conditions.
• Accountable for customer retention of existing service contracts.
• Responsible for the accuracy of the contract and equipment databases in the business systems, initiating actions to improve and maintain the data.
• Produce business & customer reports on all aspects of service contracts when required.
• Compilation and management of accurate management reports of the services sales pipeline; revenue, forecast, penetration, losses and gains.
• Produce management reports on all aspects of service and remarketing sales when required
• Collaborates with the subsidiary team to develop sales of Refurbished equipment in the country to achieve the assigned target
• Collaborates with the Logistics department to co-ordinate the removal of equipment
• Manage chosen Remarketing suppliers to key KPIs

What you will have

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 3-5 years’ experience in a similar role
• Experience in multinational companies with a matrix organization
• Ability to manage clients’ requests
• Knowledge of ERP systems and database functionalities – SAP/Salesforce/ServiceMax would be a plus
• Experience in managing service contract terms and conditions
• Knowledge of after-sales activities, warranty costs and related management skills
• Experience in managing client requests and complaints
• Knowledge of sales and negotiation techniques

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Products and services supplied in UNITED KINGDOM by TECHNOGYM U.K. Ltd. Two The Boulevard, Cain Road, RG12 1WP, Bracknell Fully paid up capital GBP 100.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083

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