Services Assistant

Sainsbury's Supermarkets Ltd; Salisbury; On-site; GBP 12,000 - 14,000; Part time

Job summary

Join a leading retail company as a Services Assistant in Salisbury. You'll provide exceptional customer service in a fast-paced environment, helping customers at checkouts and assisting with online orders. Enjoy flexible hours and a variety of benefits, including discounts and wellbeing support.

Benefits

Discount card

Free food and drinks

Holiday entitlement

Pension

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be at least 18 years old for certain shifts.
• Right to Work eligibility in the UK.

Responsibilities

• Serve and support customers at checkouts and kiosks.
• Pick quality products for customers using On-demand grocery service.
• Handle complaints, refunds, and advertising.

Skills

Customer Service

Problem Solving

Flexibility

Job description

Rate: £12.45 per hour
Location: Salisbury Store, Salisbury, SP1 1BD
Hours: Part time, 17 hours per week
Contract type: Fixed-Term Assignment
Business area: Retail
Requisition ID: 304645

Shift hours

• Tuesday: 07:00 - 15:00
• Friday: 15:00 - 21:00
• Sunday: 10:00 - 14:00

Working in our stores

Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community, providing outstanding value, unbeatable quality, and great service. As a Services Assistant, you’ll be the special ingredient that provides the very best shopping experience for our customers.

Requirements

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you must be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What you’ll be doing

• Serving and supporting customers at checkouts, self-service tills, kiosks, or petrol stations, and proactively offering help.
• Picking and selecting quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
• Building knowledge about products, services, and promotions to provide recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great colleague

• Friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a fast-paced, energetic environment and being part of a team.
• Responsible, proactive, and problem-solving.
• Flexible and willing to learn new skills and use digital tools.
• Attentive to detail, maintaining a clean and organized store.

Rewards

We value our colleagues and offer market-leading benefits:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s Fridays and Saturdays, and 15% at Argos every pay day.
• Free food and drinks – provided in all stores.
• Holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – company matches 4-7.5% of contributions.
• Share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on various services and products.
• Wellbeing support – access to Employee Assistance Programme for confidential support.

Additional information

Our vacancies may close quickly, so we encourage early application.

Our commitment to inclusivity

We aim to be an inclusive retailer where everyone can thrive and customers feel welcome. We offer support for families, carers, development opportunities, and celebrate diversity. For more info, please visit our website. If you require reasonable adjustments during application or interview, let us know, and we will support you.