Services Account Executive - Local Public Services (South)

Microsoft; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company located in London is looking for a Services Account Executive to redefine its service delivery. You will proactively sell the complete Services portfolio and work closely with customers to align solutions with their strategic goals. Ideal candidates will have demonstrated success in sales leadership and customer engagement, fostering long-term relationships to drive growth and AI transformation.

Qualifications

• Proven success in achieving sales targets and driving growth.
• Strong understanding of service offerings.
• Expertise in strategic account planning and engagement.

Responsibilities

• Maintain operational excellence in pipeline management.
• Own the sales cycle from planning to deal closure.
• Align customer conversations with business outcomes.

Skills

Sales Leadership

Customer Engagement

Professional Services

AI Enablement

Cross-Functional Collaboration

Job description

Are you passionate about putting the customer at the heart of everything you do? As a Services Account Executive (SAE) in our Services Sales Team, you'll play a pivotal role in redefining how we deliver value through services. You'll act as a trusted advisor, guiding organizations to unlock the full potential of the Microsoft Services portfolio and achieve meaningful business outcomes. As a SAE, you are responsible for proactively selling the entire Services portfolio—from delivering core value through Unified Support to accelerating impact with Unified Enhanced Solutions, and driving transformational change through Microsoft Consulting (ISD).

In this role, you'll work closely with customers to understand their strategic goals, co-create tailored service solutions, and help them realize their ambitions. Your ability to build trust, foster long-term relationships, and elevate the customer experience will be key to your success. As an experienced SAE, this role offers the opportunity to accelerate your career growth, be part of a high-performing team, and develop, own, and close strategic opportunities leveraging AI and cutting-edge solutions to drive customer success and grow Microsoft cloud consumption.

We're looking for innovative, high-energy, collaborative professionals who thrive in fast-paced environments, bring informal leadership, and excel at aligning diverse priorities to drive shared success. If you're ready to make a real impact and help transform the way we sell services—your next great career adventure starts here.

Our Services Sales organization focuses on unlocking value for customers by aligning their business goals with transformative solutions. It’s about building trusted partnerships, understanding customer challenges, and delivering tailored services that drive measurable outcomes. Through consultative engagement, strategic planning, and cross-functional collaboration, services sellers empower organizations to innovate, grow, and succeed in a digital-first world, guiding the AI transformation journey with Microsoft Cloud and AI solutions. We embody Microsoft's mission of empowerment, promote a growth mindset, and foster an inclusive culture where everyone can thrive.

By joining our team, you'll contribute to life-changing innovations impacting billions worldwide. Microsoft's mission is to empower every person and organization to achieve more. We build on values of respect, integrity, and accountability to create an inclusive culture where everyone can succeed.

Responsibilities:

1. Maintain operational excellence & orchestration in pipeline management.
2. Deliver operational deal excellence by managing collaboration time effectively and applying the MCEM qualification guidance.
3. Own the sales cycle from account planning, pipeline generation through deal closure and expansion, ensuring efficient pre-sales processes and driving cloud consumption.
4. Prioritize driving AI transformation through MACC, Enhanced Solutions, and Midterm Selling with CSAMs/ATS, as identified through the account planning process.
5. Align customer conversations with business outcomes using BV/TCO analysis to build business cases.
6. Lead customer sales discussions, value propositions, and competitive positioning.
7. Actively listen to customers, understand their vision, and align solutions to meet their needs through consultative selling, ensuring customer satisfaction.
8. Collaborate effectively with internal teams (ATU, STU, CSU) and partners to identify and capitalize on sales opportunities using a One Microsoft Approach.
9. Position yourself as a trusted advisor to the account team and solution area peers.
10. Engage in self-development to enhance solution-level discussions and knowledge across the Microsoft Services portfolio, staying current with MCAPS priorities like AI transformation.

Qualifications:

• Sales Leadership & Strategic Planning: Proven success in co-developing transformation strategies, achieving sales targets, forecasting, and driving growth.
• Professional Services & Solution Development: Strong understanding of service offerings, managing consulting engagements, renewals, and expanding service contracts.
• Customer Engagement & Executive Alignment: Expertise in strategic account planning, executive reviews, and governance.
• Technology & AI Enablement: Experience across the customer lifecycle, aligning services with AI and technical strategies.
• Cross-Functional Collaboration: Effective at working across sales, technical, and customer success teams to maximize customer value.