ServiceNow Test Roles

LA International; Preston; On-site; GBP 76,000 - 101,000; Full time

Job summary

LA International is recruiting for a ServiceNow Test Roles Manager / Analyst based in Preston. The role is hybrid with 70% remote and 30% onsite, for an initial 3-month contract.

You will operate within SIAM/OI environments, manage ITSM processes in ServiceNow, support ORR and ELS activities, and lead test strategies and V&V across cross-functional teams. Travel to client sites may be required.

Qualifications

• Experience operating within SIAM/OI environments and working with ServiceNow ITSM processes (Incident, Major Incident, Problem, Change, Request, Knowledge and CMDB).
• Proven experience supporting Service Transition, ORR readiness and Early Life Support activities.
• Ability to develop and govern Test Strategies, Test Plans and support Verification & Validation activities.

Responsibilities

• Experience facilitating workshops, leading Test Readiness Reviews (TRR), managing stakeholders and governance forums and boards.
• Strong supplier, stakeholder and cross-functional coordination skills, to drive delivery and readiness outcomes across multiple teams.

Skills

ServiceNow ITSM

Incident management

Change management

CMDB management

Stakeholder management

Test planning

V&V coordination

Job description

ServiceNow Test Roles Manager / Analyst

Location: Preston, UK | Hybrid - 70% remote, 30% onsite

Duration: 3 intial months contract

Day rate INSIDE IR35 Analyst £411.70 - Manager £550+

SC Cleared

Role Description

Role & Responsibilities

• Experience operating within SIAM/OI environments and working with ServiceNow ITSM processes, including Incident, Major Incident, Problem, Change, Request, Knowledge and CMDB management.
• Proven experience supporting Service Transition, conducting Operational Readiness Reviews (ORR), readiness assessments and supporting Early Life Support (ELS) activities.
• Ability to develop and govern Test Strategies, Test Plans and support Verification & Validation (V&V) activities across cross-functional teams.
• Experience facilitating workshops, leading Test Readiness Reviews (TRR), managing stakeholders and supporting governance forums and boards.
• Strong supplier, stakeholder and cross-functional coordination skills, with the ability to drive delivery and readiness outcomes across multiple teams.

Working Arrangements

• Hybrid working model.
• Travel to client sites will be required on an as-needed basis.
• The resource should be flexible and capable of supporting additional workstreams ( OAT / XP etc) as the programme evolves and grows.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.