ServiceNow Technical Architect

JR United Kingdom; Hounslow; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading company in the UK is seeking a seasoned ServiceNow Technical Architect to lead the design and implementation of CSM solutions. This long-term contract role involves ensuring architectural alignment with business goals and driving innovation in services, while collaborating closely with stakeholders.

Qualifications

• Seasoned ServiceNow Technical Architect with expertise in CSM.
• Experience in leading design and architecture sessions.
• Deep understanding of best practices for ServiceNow implementations.

Responsibilities

• Architect end-to-end ServiceNow solutions with focus on CSM.
• Lead design sessions, provide governance across implementations.
• Collaborate with stakeholders to translate needs into technical solutions.

Skills

Customer Service Management (CSM)

Architecture Design

Integration

Platform Development

Governance

Job description

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ServiceNow Technical Architect, south west london

Client: Innova Solutions

Location: south west london, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 3

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

Architect with strong overall expertise and CSM experience. He/She will need to work on connecting the client CSM portal with another portal and in all data exchange between the 2 portals.

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
• Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
• Define and enforce best practices for platform development, integration, and configuration
• Collaborate with stakeholders to translate business requirements into robust technical solutions
• Guide development teams and ensure adherence to architectural standards and coding practices
• Drive innovation by leveraging new ServiceNow features and capabilities