Senior ServiceNow Architect

Version 1; Greater London; On-site; GBP 85,000 - 125,000; Full time

Benefits offered by this job

Profit sharing

Career progression

Flexible/remote working

Private healthcare

Life insurance

Gym discounts

Job summary

Version 1 is seeking a Senior ServiceNow Architect to lead architecture and automation across our managed service practice in the UK. You will work with customers to design scalable ServiceNow solutions, guide stakeholders, and ensure delivery aligns with architectural standards.

The role requires 4+ years of hands-on ServiceNow expertise, strong leadership, and a track record of delivering enterprise-scale implementations.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• 4+ years of hands-on ServiceNow Technical Architect experience.
• Proven track record of improving processes through automation.
• Experience designing and delivering enterprise-level solutions.
• Proficient in creating strategic ServiceNow architecture plans.
• Strong interpersonal skills for coordinating with customers, team members and stakeholders.
• At least 2 of the following certifications: CTA, CSA, CAD, CSD, CMAP, ITSM, CSM.

Responsibilities

• Gather, analyse, and translate business and technical requirements into scalable ServiceNow designs and architecture.
• Support pre-sales activities with workshops, proposals, and platform demonstrations.
• Assess current ServiceNow implementations to provide architectural guidance.
• Learn and architect solutions across new ServiceNow products and modules.
• Collaborate with development, platform, and project teams to ensure architectural alignment.
• Provide strategic consulting and promote out-of-the-box capabilities.
• Facilitate ServiceNow integrations with other platforms for end-user ease.
• Test and oversee launches to ensure efficiency gains.

Skills

ServiceNow

Automation

Enterprise architecture

Stakeholder management

Technical leadership

Certifications

Education

Bachelor's degree in computer science / IT

Job description

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We are an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We are a core values driven company, we hire people who share our values, and we reward those who display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you!

Job Description

Here at Version 1, we are currently recruiting for a senior ServiceNow Architect to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you.

ASPIRE is Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual to join our team as a Senior ServiceNow Architect. The role will involve leveraging ServiceNow to deliver superior automation, user experiences and integration with various platforms.

Key Responsibilities

• Engage with customers to gather, analyse, and translate business and technical requirements into scalable ServiceNow solution designs and architecture.
• Support pre-sales activities by participating in solution workshops, proposal development, customer presentations, and platform demonstrations.
• Rapidly assess and understand customer’s existing ServiceNow implementations to provide effective architectural guidance and support.
• Demonstrate the ability to quickly learn, adopt, and architect solutions across new ServiceNow products, modules, and platform capabilities as required by customer engagements.
• Collaborate closely with development, platform, and project teams to ensure solutions are delivered in alignment with architectural standards, business requirements, and agreed timelines.
• Provide strategic consulting to customers by recommending platform best practices and alternative approaches, challenging unnecessary customizations, and promoting out-of-the-box capabilities whenever feasible.
• Facilitate the implementation and integration of ServiceNow to other platforms, ensuring a seamless experience for end-users.
• Test, review and oversee the launch of ServiceNow solutions to ensure they function as expected and provide significant improvement to the organisation's efficiency.
• Maintain a high level of expertise in the latest industry technologies and trends in ServiceNow.
• Provide technical leadership and mentorship to other team members.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• 4+ years of hands-on ServiceNow Technical Architect experience
• Proven track record of improving processes and effectiveness through automation.
• Demonstrated experience in the design and delivery of enterprise-level solutions.
• Proficient in creating comprehensive and strategic ServiceNow architecture plans.
• Strong interpersonal skills for coordinating with Customers, team members and stakeholders
• At least 2 of the following certifications;
• Certified Technical Architect (Preferred)
• Certified System Administrator
• Certified Application Developer
• Implementation Specialist (Customer Service Management)
• Implementation Specialist (Service Mapping)
• Implementation Specialist (Discovery)
• Implementation Specialist (IT Service Management)

Please note successful candidates must currently have UK SC Clearance.

We want to build our team with diverse perspectives and experiences. Therefore, if you are good communicator, thrive off collaboration, enjoy obtaining buy-in for your delivery approaches, and are able to manage your own priorities and performance to deliver high quality, highly performant solutions to our customers; then please consider applying.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Bienbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits... drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.

Video links: https://www.youtube.com/watch?v=F_d3ELTH5zo