ServiceNow Managed Service Consultant

UP3; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

London office at The Ministry

Home office allowance

Health insurance

Dental cover

25 days holiday

Life insurance 4x salary

Sports & Social Club

Office in Central London

Job summary

UP3 in London is seeking a ServiceNow professional to work with clients and internal teams to develop solutions across ITSM and related modules. You will deliver high-quality code, configure integrations, and implement best practices within an agile environment.

The role offers hybrid working with 2-3 days in The Ministry office, opportunities for certification, and a collaborative culture that values proactive learning and customer-focused delivery.

Qualifications

• Experience in ServiceNow across ITSM and other apps.
• Administrating one or more ServiceNow instances.
• Configuring, customizing and building integrations on ServiceNow.
• Proven ability to deliver quality work on defined timescales.
• Clear written English and good communication with non-technical stakeholders.
• Able to explain technical concepts to non-technical people.
• Knowledge of ITIL and Service Management best practices.
• Experience delivering work in Agile environments.
• Demonstrated ongoing learning and upskilling in ServiceNow.

Responsibilities

• Deliver high-quality ServiceNow code and customisation for customers.
• Ensure work adheres to UP3 standards and best practices.
• Scope and design solutions to customer requirements.
• Collaborate with engagement managers and customers in Agile sprints.
• Document configurations and gather customer requirements clearly.
• Maintain comprehensive coding and configuration documentation.
• Anticipate potential issues and evaluate options.
• Integrate ServiceNow with external systems where needed.
• Stay updated on ServiceNow portfolio and industry trends.
• Share knowledge and demonstrate work when required.

Skills

ServiceNow experience

ServiceNow administration

ServiceNow integrations

Delivery to deadlines

Communication

Non-technical communication

ITSM knowledge

ITIL knowledge

Feedback delivery

Agile methodologies

Self-learning

CSA certification beneficial

Job description

UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for great technically minded professionals with a passion for ServiceNow, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.

Role Overview

This role would suit someone who has a passion for technology and enjoys working with our internal team and our customers to develop solutions to a wide variety of business problems. You are a real ServiceNow enthusiast and advocate, and want to continue to develop your skills and certifications as you build on your existing experience.

We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too.

• No-one is above making the tea or watering the plants.
• Do the right thing by the customer. Always.
• No room for egos, politics or gossip.
• We're a team. Take pride in sharing what you know.
• If you see something that needs doing, roll up your sleeves and get it done.
• Remember, at some point, you did something for the first time.

Required skills and experience:

• Experience of performing a technical role within the ServiceNow eco-system
• Experience of administrating one or more ServiceNow instances
• Experience in configuring, customising and creating integrations on the ServiceNow platform are desirable
• A track record of delivering quality work to defined timescales to different stakeholders
• Good communicator and approachable with good written English skills
• Ability to effectively communicate with non-technical people about requirements, technical problems and identifying potential solutions
• Knowledge of multiple ServiceNow applications across the platform - ITSM and more
• Understanding of Service Management best practice - ITIL
• Adept and providing and delivering feedback
• Delivering work using agile methodologies
• Able to take responsibility for own learning and demonstrate examples where this has been done
• ServiceNow CSA certification would be beneficial, but is not essential

Key Responsibilities

• Delivering solutions which contain high quality ServiceNow code and development
• Ensuring your work delivered adheres to industry and UP3 best practice standards
• Devising and scoping solutions to customer requirements
• Work closely with engagement managers and customers to deliver in an agile methodology
• Providing functional and technical skills to document and configure customer requirements
• Delivering high quality ServiceNow code and customisation
• Maintaining a high level of documentation for coding/customisation
• Devising solutions to predicted problems and evaluating options
• Combining all elements of the ServiceNow design and testing its performance
• Increasing application operating efficiency and adapting to new requirements as required
• Assisting with system testing and UAT
• Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow
• Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio
• Sharing of best practices and knowledge with colleagues
• Where required perform demonstrations of work developed

What's in it for you?

• Career development and progression – we invest in our people and actively promote from within.
• Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.
• Amazing customers and a best-in-class solution.
• Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role
• London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.

Company benefits – highlights

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.

Flexible Working

We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.

We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

• Excellent Bupa health insurance and Bupa level 3 dental cover
• 25 days holiday increasing based on length of service
• A Death-in-Service Life Insurance policy which would pay out 4X your salary
• Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt