ServiceNow Solution Architect - Hybrid Working

Lorien; London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

A leading global insurance broker is seeking a ServiceNow Solution Architect to provide architecture and technical leadership in a hybrid working environment in London. The role involves management of architecture activities, development of documentation, and collaboration with various stakeholders to ensure successful project delivery. Candidates should have relevant qualifications, including a Bachelor's degree and certifications in Solution Architecture.

Qualifications

• Experience in an insurance environment preferred.
• Knowledge of London Insurance Market concepts.
• Good understanding of enterprise-grade CRM and HR systems.

Responsibilities

• Manage architecture activities and deliverables across teams.
• Develop high-level solution architecture documentation.
• Provide architecture leadership on large-scale transformation projects.

Skills

Business analysis

Systems analysis

Solution Architecture

Documentation

Communication skills

Education

Bachelor's degree in Information Technology

BCS certification in Enterprise & Solution Architecture

TOGAF or Archimate certification

Tools

Microsoft Azure

Microsoft .NET

Salesforce

RESTful API

Microsoft Fabric

Databricks

ITIL

CoBIT

Job description

ServiceNow Solution Architect - Hybrid Working

Our client, a global Insurance broker, are currently looking to hire an ServiceNow Solution Architect with key skills in ServiceNow and CMDB. This role would be hybrid working with the client site based in London.

In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant roadmaps.

Key Responsibilities / Accountabilities:

• Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.)
• Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams
• Ensuring development of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums
• Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes
• Ensuring timely delivery of high-quality architecture activities and deliverables for the programme
• Liaising with architecture and wider programme and BAU resources for delivery and governance of architecture deliverables
• Acting as the technical and architecture authority on the programme/projects (and wider strategic solutions as required)
• Managing architecture change on the programme/projects and governance of the e2e solution architecture
• Maintaining architecture documentation and architecture plans for the programme
• Providing architecture and technical oversight during delivery ensuring delivery alignment to approved architecture
• Creating and maintaining target, transition-state architecture and associated architecture roadmaps for the programme

Skills & Abilities:

• Business and systems analysis and design skills
• Enterprise and Solution Architecture skills using industry standard architecture frameworks and methodologies e.g. TOGAF, British Computer Society (BCS) Enterprise and Solution Architecture approach
• Strong technical skills in defining systems and technology solution architecture using Microsoft Azure, Microsoft .NET and Microsoft enterprise platforms and technologies such as Microsoft Entra ID and M365 Services (SharePoint, Teams, Exchange Online).
• Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies (e.g. Salesforce Lightning PaaS for application development) and ServiceNow
• Strong technical skills in Enterprise-grade integration architecture including modern RESTful API approaches and traditional file transfer, messaging, web services and ESB approaches
• Good technical skills and awareness of enterprise-grade solution architecture definition integrating channel solutions with core business systems, CRM (preferably some Salesforce CRM technical awareness), HR and Finance systems (preferably some awareness or experience of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills
• Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks
• Good technical skills and awareness of web / digital technologies and the business advantages of varying technology and operational approaches to managing web based sales and communications channels
• Strong documentation, communication (written and verbal) and presentation skills, especially the ability to tailor messages to senior stakeholder and technical delivery teams

Knowledge & Experience:

• Experience working in an insurance (preferably insurance broking) environment and good knowledge, understanding of insurance systems (preferably insurance broking platforms)
• Experience initiating and providing architecture leadership for large scale business-critical transformation projects
• Knowledge or good awareness of the London Insurance Market concepts and ways of transacting speciality business
• Good knowledge and awareness of enterprise-grade CRM (Salesforce preferably), HR and Finance (Workday preferably) systems, amongst others.
• Knowledge of working in a regulated environment e.g. FCA, PRA and wider regulatory, compliance environment for global insurance businesses (e.g. GDPR)
• Knowledge of Business Intelligence and Data platform technologies (e.g. Microsoft Fabric, Databricks etc.).
• Good knowledge of technology governance standards
• Good knowledge of technology best practice including SDLC
• Working knowledge of Enterprise and Solution Architecture frameworks and methodologies (e.g. TOGAF)

Professional Qualifications:

• Bachelor's degree in Information Technology, Computer Science or a related Science & Technology of Engineering discipline
• British Computer Society (BCS) certification in Enterprise & Solution Architecture, TOGAF or Archimate certification

Please apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.