ServiceNow Solution Architect

83zero; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

83zero is seeking a Senior ServiceNow Solution Architect to drive transformation for large organisations. This hybrid role in the UK involves shaping opportunities from discovery through to solution design and executive presentations, partnering with sales, consulting and delivery teams to win engagements.

The ideal candidate will lead complex ServiceNow opportunities, bring HRSD depth, and balance business outcomes with technical excellence across ITSM, ITOM and CSM.”

Qualifications

• Experience as a ServiceNow Solution Architect in a management consulting or professional services environment.
• Strong pre-sales, solution design and shaping of complex enterprise engagements.
• Deep HR Service Delivery (HRSD) expertise with capability to design employee experience solutions.
• Strong knowledge of ServiceNow across ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Analytics.
• Experience engaging senior stakeholders and presenting to C-suite audiences.

Responsibilities

• Lead pre-sales, solutioning and business development across complex ServiceNow opportunities.
• Shape solution strategy, architecture and transformation roadmaps aligned to client objectives.
• Lead client workshops, demonstrations, executive presentations, proposals and bid responses.
• Partner with sales teams to identify, develop and convert new business opportunities.
• Build trusted relationships with CIOs, CHROs, CTOs and other senior leaders.
• Design innovative ServiceNow solutions balancing business outcomes, UX and technical excellence.
• Act as a trusted advisor on digital transformation and platform adoption.

Skills

ServiceNow

Pre-sales

Solution architecture

Stakeholder management

Digital transformation

Executive communication

Tools

HRSD

ITSM

ITOM

CSM

Job description

ServiceNow Solution Architect | Management Consulting

Hybrid Working | London | Manchester | Birmingham | Bristol | Glasgow | Newcastle | Woking

SC clearance eligibility or ideally ACTIVE SC CLEARANCE REQUIRED

Drive Transformation. Shape Solutions. Win New Business.

Are you an experienced ServiceNow Solution Architect with a strong consulting mindset, commercial experience and a passion for shaping business transformation?

We're looking for a senior ServiceNow professional to join a leading technology consulting practice, helping major organisations transform their employee and customer experiences through innovative ServiceNow solutions.

This is a highly consultative role combining management consulting, solution architecture, pre‑sales and strategic advisory. You’ll work with senior client stakeholders to understand complex business challenges, shape transformation strategies and design solutions that deliver measurable business value.

The Opportunity

You’ll play a key role in defining and winning strategic ServiceNow engagements, working alongside sales, consulting and delivery teams to create compelling solutions for enterprise clients.

From early discovery and client workshops through to executive presentations, proposals and solution design, you’ll be responsible for shaping opportunities and helping organisations unlock the full value of the ServiceNow platform

What You’ll Do

• Lead pre-sales, solutioning and business development activities across complex ServiceNow opportunities.
• Shape solution strategy, architecture and transformation roadmaps aligned to client objectives.
• Lead client workshops, demonstrations, executive presentations, proposals and bid responses.
• Partner with sales teams to identify, develop and convert new business opportunities.
• Build trusted relationships with senior stakeholders, including CIOs, CHROs, CTOs and business leaders.
• Design innovative ServiceNow solutions that balance business outcomes, user experience and technical excellence.
• Act as a trusted advisor, providing strategic guidance on digital transformation and platform adoption.

What We’re Looking For

You’ll bring a blend of consulting, commercial and technical expertise, including:

• Proven experience as a ServiceNow Solution Architect within a management consulting, technology consulting or professional services environment.
• Strong pre‑sales, solution design and solutioning experience, with a track record of shaping and winning complex enterprise engagements.
• Deep ServiceNow HR Service Delivery (HRSD) experience, with the ability to design employee experience solutions, optimise HR service processes and advise clients on maximising the value of the platform.
• Strong understanding of ServiceNow capabilities across areas including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics.
• Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C‑suite leaders.
• Strong knowledge of enterprise architecture, integrations, workflow automation and digital transformation.
• Excellent consulting, stakeholder management and communication skills.

What’s On Offer

• Performance bonus and excellent benefits package
• Opportunity to work on large‑scale digital transformation programmes
• Access to industry‑leading training, certifications and career development
• A collaborative consulting environment where you’ll influence strategy as much as delivery

Security Requirements

Due to the nature of some client engagements, successful applicants must be eligible to obtain UK Security Check (SC) clearance, which typically requires five years’ continuous UK residency.

Keywords: ServiceNow Solution Architect | ServiceNow Architect | Management Consulting | Pre‑Sales | Solutioning | HRSD | Employee Experience | Digital Transformation | Enterprise Architecture | ITSM | ITOM | CSM | Professional Services | Technology Consulting