ServiceNow Senior Technical Consultant

Atos SE; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in digital transformation is seeking a ServiceNow Senior Technical Consultant. The role involves understanding customer requirements, proposing solutions, and leading the technical delivery of ServiceNow products. Ideal candidates will have extensive experience with ITSM tools and strong leadership skills.

Qualifications

• Proven software implementation experience in development or consulting roles.
• Experience managing small teams and projects.
• Ability to produce technical and customer-facing documentation.

Responsibilities

• Prepare and run functional design workshops.
• Engage with customers to address technical solutions.
• Hands-on technical delivery of ServiceNow solutions.

Skills

Leadership

Technical Documentation

Communication

Knowledge of ITSM

Proficiency in Web Services

Education

ServiceNow Certifications

Tools

ServiceNow

ITSM Toolsets

Job description

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Atos is a global leader in data-driven, trusted, and sustainable digital transformation and services. As a next-generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries around the world. By uniting unique high-end technologies across the full digital continuum with over 70,000 world-class talents, Atos expands the possibilities of data and technology, now and for generations to come.

About the practice:

We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast-paced, and growing area.

About the role:

The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems, and then lead the technical delivery of the chosen design.

If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you:

• ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell)

The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC.

Responsibilities:

• Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
• Customer engagement to address the technical solution, including challenging and validating customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process, and people challenges.
• Working with the Pre-Sales and Delivery teams to support, validate, and help deliver client presentations, workshops, proof of concept designs, and responses to technical and business inquiries.
• Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
• Supporting the development and growth of the services delivered by Eviden ServiceNow practice.
• Excellent verbal and written communication skills required.
• Mentoring and coaching others, as well as sharing best practices and knowledge.

Qualifications, skills, and experience:

• Proven experience in software implementation in either a development or consulting role.
• Proven leadership skills in managing small teams and projects.
• Ability to produce documentation at various levels, including technical and customer-facing.
• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Knowledge of relational databases (MySQL, MSSQL, Oracle) is beneficial.

Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.