ServiceNow Senior Technical Consultant

0201 CSC Computer Sciences Ltd; Farnborough; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension

Life Insurance

Health insurance

Travel insurance

Store vouchers/discounts

25 days holiday

Job summary

DXC Technology is seeking a ServiceNow Senior Technical Consultant to join a hybrid UK-based team. You will design and develop ServiceNow solutions, work with clients in workshops, and guide implementations from configuration to go-live, including mentoring junior staff.

You will leverage strong scripting and platform knowledge, pursuing relevant ServiceNow and ITIL certifications to drive high-quality customer outcomes.

Qualifications

• Several years of experience in ServiceNow design and development, preferably in a consulting environment.
• Strong scripting skills (JavaScript, HTML/XHTML, XML, CSS, AJAX, AngularJS) are highly advantageous.
• Good understanding of Service Management concepts, delivery assurance principles and procedures.
• Experience building custom applications and integrations on the ServiceNow platform.
• Certifications such as ServiceNow Certified Administrator, Implementation Specialist, Application Developer are desirable.

Responsibilities

• Work as part of a team delivering ServiceNow solutions to multiple customers.
• Participate in client workshops and requirements gathering to design solutions.
• Advise and make recommendations on proposed solutions.
• Develop in ServiceNow the defined solutions to meet requirements, including configuration, scripting, testing, and go-live support.
• Mentor and train junior team members; produce documentation and training materials.

Skills

ServiceNow design

ServiceNow development

Consulting experience

JavaScript

HTML/XHTML

XML

CSS

AJAX

AngularJS

Education

ServiceNow certifications (e.g., Admin, Implementation Specialist, App Developer)

ITIL Foundation

Tools

ServiceNow platform

Job description

ServiceNow Senior Technical Consultant

Location: Hybrid role with preference for candidates local to Erskine/London/Newcastle or Aldermaston locations. Salary: Dependent on Experience. Due to Security clearance requirements candidates must be UK nationals or sole British citizens and resided in the UK for 5 years and over.

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

The role

As a ServiceNOW Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution. Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands‑on development to both our client and internal technical resources.

Responsibilities

• You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
• Participating in client workshops and requirements gathering to build requirements and design solutions.
• Advising and making recommendations on proposed solutions.
• Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go-live support.
• Mentoring and training more junior members of the team.
• Producing documentation and training material for the implemented solutions.

Requirements

• The ideal candidate will have several years' experience in ServiceNow design and development preferably in a consulting environment.
• Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous.
• An understanding of Service Management concepts, delivery assurance principals and procedures.
• A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms.
• Ideally you will be have obtained some of the following certifications: ServiceNow Certified Administrator, Service Now Certified Implementation Specialist, Service Now Application Developer, ITIL Foundation.
• Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage.
• You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service.
• Able to work as part of a team or individually to project timelines, you will need to be pro‑active, creative and able to research solutions and make recommendations, willing to learn and take on new challenges.
• You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required.

What we offer

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions.

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.