ServiceNow Manager

KPMG International Cooperative; City of Westminster; On-site; GBP 90,000 - 140,000; Full time

Job summary

KPMG International Cooperative is seeking a Powered HR ServiceNow HRSD Manager to lead delivery of HRSD transformation programmes, providing strategic guidance, client leadership and delivery oversight to support successful implementation outcomes.

You will partner with senior client stakeholders, manage multidisciplinary delivery teams and help organisations transform their HR service delivery capabilities.

Qualifications

• Degree-level education or equivalent experience.
• ServiceNow Certification: System Administrator.
• ServiceNow Certification: Implementation Specialist - HR.

Responsibilities

• Lead ServiceNow HRSD engagements as primary client contact, owning delivery outcomes and commercial targets.
• Guide client workshops, steering meetings and solution design discussions to align requirements with platform capabilities.
• Manage multidisciplinary teams across functional, technical and testing workstreams for high performance and success.
• Oversee design, configuration, testing and deployment activities across the programme lifecycle.
• Establish governance and actively manage risks, issues and dependencies.

Skills

ServiceNow HRSD

Delivery leadership

Stakeholder management

Education

Degree-level education or equivalent experience

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist - Human Resources

Job description

As a Powered HR ServiceNow HRSD Manager, you will lead the delivery of ServiceNow HRSD transformation programmes, providing strategic guidance, client leadership and delivery oversight to support successful implementation outcomes. You will partner with senior client stakeholders, manage multidisciplinary delivery teams and help organisations transform their HR service delivery capabilities. You will also help grow KPMG's ServiceNow HR practice through business development, proposition enhancement and team development.

Responsibilities:

• Lead ServiceNow HRSD engagements as the primary client contact, taking ownership of delivery outcomes, quality and commercial targets.
• Guide client workshops, steering meetings and solution design discussions to align business requirements, leading practices and platform capabilities.
• Manage multidisciplinary teams across functional, technical and testing workstreams, creating the conditions for high performance and project success.
• Oversee solution design, configuration, testing and deployment activities across the programme lifecycle.
• Establish effective governance and actively manage programme risks, issues, dependencies and delivery standards.
• Build trusted relationships with senior client stakeholders to support client satisfaction, strategic outcomes and long-term growth.
• Support proposals, solution responses, sales pursuits and pre‑sales activity that contribute to sustainable growth of the ServiceNow HRSD practice.
• Enhance propositions and encourage innovation, leading‑practice adoption and continuous improvement across delivery.
• Mentor and coach colleagues, supporting career development, capability building and knowledge sharing.
• Demonstrable experience leading ServiceNow HRSD transformation programmes and implementations, with accountability for successful delivery.
• Strong functional knowledge of ServiceNow HRSD applications and capabilities, and the ability to connect platform choices to client outcomes.
• Experience managing delivery teams and coordinating multiple functional, technical and testing workstreams.
• Confident stakeholder management skills, including experience engaging senior client leaders and facilitating decision‑making forums.
• Experience contributing to broader HR transformation and business change programmes.
• Commercial awareness, with experience supporting sales, proposals, solution responses and business development activity.

Qualifications:

• Degree‑level education or equivalent experience.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist - Human Resources.

About the team

Our Advisory capability brings our Consulting and Deal Advisory businesses together as one team, combining our expertise and talent. We solve business challenges, helping our clients to realise their growth ambitions, from strategy to transaction and through to transformation. By using our multidisciplinary technical teams across Advisory together to build integrated solutions and bring end to end propositions to our clients, creating value through technology. We support clients across a wide range of challenges within a transformation lifecycle - from setting their strategy, ensuring regulatory compliance, through to transformative implementation. KPMG's Technology Consulting business enables organisations to transform operations through market‑leading cloud technologies and business transformation services. Powered Enterprise combines pre‑configured leading practices, delivery accelerators and operating models to help clients achieve faster and more effective transformation outcomes. The Powered HR capability supports organisations in modernising HR operations and employee experiences through innovative technology‑led solutions. By combining deep functional expertise with leading cloud platforms, the team helps clients redesign processes, improve service delivery and realise value from large‑scale HR transformation programmes. The Powered Apps team is a community of technology and functional specialists delivering large‑scale transformation programmes across ServiceNow, Workday and Oracle platforms. Combining deep domain expertise with technology capability, the team partners with clients to design, implement and optimise cloud‑based solutions. The team plays a key role in client delivery, business development and innovation, supporting organisations as they modernise HR service delivery and improve operational efficiency. Working on complex transformation programmes across a variety of sectors, you will have the opportunity to shape strategic outcomes, influence client decision‑making and deliver meaningful business impact through technology‑enabled change.