Manager/Senior Manager - ServiceNow Consulting

Alexander Ash Consulting; England; On-site; GBP 90,000 - 130,000; Full time

Job summary

A consulting firm in the United Kingdom is seeking a Management Consultant with expertise in ServiceNow. The role involves leading client engagements, assessing processes for automation, and translating business needs into ServiceNow solutions. Ideal candidates will possess strong consulting skills and a hands-on knowledge of various ServiceNow modules. This full-time position offers a challenging opportunity to drive transformation across sectors including IT, HR, Finance, and Operations.

Qualifications

• Proven experience in management consulting with a focus on digital transformation or service management.
• Strong hands-on knowledge of ServiceNow modules.
• Ability to bridge business strategy and technical delivery.
• Ability to bridge business strategy and technical delivery.
• ServiceNow certification(s) desirable.

Responsibilities

• Lead client engagements focused on ServiceNow strategy, implementation, and process optimisation.
• Assess current service management processes and identify opportunities for automation and improvement.
• Translate business requirements into effective ServiceNow solutions.
• Collaborate with stakeholders across business and technology functions to deliver scalable outcomes.
• Support change management, adoption, and continuous improvement initiatives.

Skills

Management consulting

ServiceNow modules (ITSM, ITOM, HRSD, CSM)

Stakeholder management

Communication skills

Transformation initiatives

Education

ServiceNow certification(s)

Job description

Manager/Senior Manager - ServiceNow Consulting

We’re seeking an experienced Management Consultant with a strong background in ServiceNow to join our team. The ideal candidate will combine strategic consulting expertise with deep technical knowledge of the ServiceNow platform to help clients optimise their digital workflows and drive transformation across IT, HR, Finance, and Operations.

Key Responsibilities

• Lead client engagements focused on ServiceNow strategy, implementation, and process optimisation.
• Assess current service management processes and identify opportunities for automation and improvement.
• Translate business requirements into effective ServiceNow solutions.
• Collaborate with stakeholders across business and technology functions to deliver scalable outcomes.
• Support change management, adoption, and continuous improvement initiatives.

Key Skills & Experience

• Proven experience in management consulting with a focus on digital transformation or service management.
• Strong hands‑on knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
• Excellent stakeholder management and communication skills.
• Ability to bridge business strategy and technical delivery.
• ServiceNow certification(s) desirable.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management

Industries

IT Services and IT Consulting

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