ServiceNow Lead Developer

JR United Kingdom; London; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Tech Lead for their CSM Portal, specializing in front-end development. The ideal candidate will have over 8 years of experience in ServiceNow, focusing on portal management and integrations. This long-term contract role offers the flexibility of remote work from the UK or other specified countries, making it an excellent opportunity for seasoned professionals wanting to enhance their careers in a dynamic environment.

Qualifications

• 8+ years hands-on experience with ServiceNow CSM and Portals.
• Excellent knowledge of Portal development (Front end).
• Strong experience with integrations and technical documentation.

Responsibilities

• Lead front-end development for CSM Portal projects.
• Customize and manage ServiceNow Portal functionalities.
• Work collaboratively in Agile teams to deliver solutions.

Skills

Knowledge of FSM or ITAM

Workspaces

UI Builder

Flow Designer

Portal development

Integrations with 3rd party tools

ServiceNow Platform

Portal management and customization

Case Management

Incident Management

Request Management

Service Catalog

Agile/SCRUM methodologies

Strong problem-solving skills

Communication skills

Job description

Job Title: Tech Lead CSM Portal (front end dev)

Location: 100% Remote (UK, France, Poland, Portugal, Spain)

Long term contract

Technical & Functional Experience:

• Knowledge of FSM or ITAM is a plus
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Excellent knowledge of Portal development (Front end) (Customer Portal or Employee Center Portal)
• Strong experience in integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)
• Portal management and customization (practical experience required)
• Excellent knowledge of Case, Incident, Request Management, Service Catalog setup and configuration
• 8+ years hands-on experience with ServiceNow CSM and Portals
• Experience working in Agile/SCRUM methodologies
• Testing strategy development and execution
• Ability to clearly document technical solutions, including high-level design and troubleshooting guides
• Strong problem-solving skills
• Understanding of release management and code versioning best practices
• Knowledge of ITIL processes
• Excellent communication skills for technical and non-technical audiences
• Proactive approach to problem solving, proposing improvements and solutions
• Team player willing to support and assist colleagues in challenging situations