ServiceNow Integration Admin Developer

Global Payments; Greater London; On-site; GBP 85,000 - 110,000; Full time

Job summary

Global Payments is seeking a high energy ServiceNow Integration Admin Developer to join the IT Service Management Office. You will lead integrations between ServiceNow and external systems, design scalable ITSM solutions, and collaborate across IT groups to improve processes and user experiences.

The ideal candidate has 5+ years of development experience (JavaScript) and 2–3+ years ServiceNow development, with ITIL v4 Foundation certification and strong DevOps/CI/CD experience.

Qualifications

• 5+ years of development experience; scripting/coding (JavaScript preferred).
• 2-3+ years of ServiceNow development experience, including designing, creating and configuring integrations.
• Experience configuring core ServiceNow modules in an enterprise environment.
• Experience with DevOps/DevSecOps and CI/CD implementation.
• Proficient in ServiceNow development: scripting, workflows, UI development.
• Experience with JavaScript, XML, HTML.
• Experience with SDLC, Agile SCRUM, test cases and deployment.
• Experience with ITSM modules, CMDB, and CSDM.
• Familiar with SOA and web services integration (SOAP, REST).
• Excellent analytical and creative problem-solving skills.
• Capable of translating business requirements into ServiceNow capabilities.

Responsibilities

• Analyze business needs and design integration architectures between ServiceNow and other systems.
• Develop system integrations and process automation via REST APIs.
• Perform integrations using ServiceNow Integration Hub.
• Assist with design and cataloging of business process flows.
• Collaborate with product owners to design scalable, maintainable solutions.
• Handle incidents per SLAs and maintain platform health.
• Update and maintain existing integrations with changing requirements.
• Document requirements, solutions, processes and provide training as needed.
• Drive continual service improvement with best practices and reusable assets.

Skills

ServiceNow

JavaScript

REST APIs

ITIL v4

Agile Scrum

CI/CD

DevOps

Web services

Scripting

Education

BA/BS in Information Technology

ITIL v4 Foundation Certification

Tools

JIRA

Git

Confluence

Job description

The IT Service Management Office team has a great opportunity for a high energy ServiceNow Software Engineer who is passionate about being a part of a high performing team that builds, maintains and develops software integrations that enable IT Service Management practices to drive great user and stakeholder experiences and productivity. This is a highly collaborative role, where you will assist in leading the work across the ITSM organization and the larger technology enterprise to improve existing practices and define and implement new and emerging ITSM strategies and solutions. This role requires strong strategic thinking, cross group collaboration and a drive to offer solutions to benefit the company as a whole. As a ServiceNow Integration Admin Developer you will apply your extensive knowledge of ServiceNow to integrate applications to ServiceNow to deliver enterprise-wide business processes to our organization. The ideal candidate is a master of ServiceNow development and administration. This candidate possesses the skills and essential knowledge necessary to design and build integrations with business services as part of an agile development team. Working across the platform, this role delivers new functionality and innovative solutions, and is a lead contributor to building integrations to the ServiceNow platform that will drive consolidation of processes into ServiceNow. The ServiceNow Integration Admin Developer is part of a larger team delivering IT Service Management practice governance and solutions to address and meet requirements of the larger organization, including industry specific audit requirements. Focus on translating specific business requirements into technically enhanced and executable processes that are ITIL based. You will get an opportunity to work closely with data and partner with internal teams as well as core business applications to continually drive feature and capability improvements. This is a challenge like no other, joining the team from the ground and because of your proximity to your partners and stakeholders; in some cases, the customer will be you. The ideal candidate will be a self-driven individual with strong technical acumen, relationship building skills, and understanding our business: Demonstrates a growth mindset and takes pride in creating an environment where everyone does their best work and feels empowered to bring their authentic selves Passionate about making others successful Customer-obsessed with the focus to cut through the noise and build what our stakeholders’ need and not always what they want Excellence in leading partner collaboration across multiple teams both within and outside our organization boundaries.

Responsibilities

• Analyze business needs, identify integration points between ServiceNow and other systems, and design integration architectures using appropriate integration patterns
• Develop systems integrations and process automation with external system REST APIs
• Perform integrations and process automation using ServiceNow Integration Hub
• Assist with design, creation and cataloging of business process flows
• Work with product owners/stakeholders to design scalable solutions that meet business requirements and can be easily maintained
• Handle Incidents per published SLAs, ensuring system stability by maintaining required maintenance tasks, and address any system issues with integrations that impact SLAs or platform health
• Update and maintain existing integrations to reflect changing business requirements or system updates
• Document and maintain functional business requirements, technical solutions, process flows and business use cases and provide training in knowledge gaps
• Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes

Qualifications

• 5+ years of development experience scripting/coding (JavaScript preferred)
• 2-3+ years of ServiceNow development experience to include designing, creating and configuring integrations.
• Experience configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Experience with DevOps/DevSecOps and CI/CD implementation.
• Proficient in ServiceNow development, including scripting (JavaScript, Jelly), workflows, business rules, and UI development
• Experience with JavaScript, XML, HTML
• Experience in the SDLC methodology, Agile SCRUM, code development methodologies, test cases, test execution and deployment
• Experience in ServiceNow’s ITSM modules, the CMDB and ServiceNow’s Common Service Data model (CSDM)
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
• Comprehensive understanding of Service Management processes
• Excellent analytical and creative problem-solving skills
• Technically savvy and able to design and build ServiceNow integrations that meet business goals and objectives
• Experience taking business requirements and converting them into ServiceNow platform capabilities
• Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
• Capable of working independently as well as in a team environment
• Able to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience
• Excellent active listening skills
• Capable of dealing with and managing conflict
• Able to work effectively in an environment with many competing and high priority demands
• ITIL v4 Foundation Certification
• BA/BS Degree in Information technology or a related discipline or comparable combination of education and successfully demonstrated experience

Preferred Qualifications

• ServiceNow Certified Application Developer, Integration Hub microcertification.
• Experience of ServiceNow’s Software and Hardware Asset Management module
• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITAM, ITOM, etc.) is a plus
• Experience with JIRA, Git and Confluence

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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EEOC Statement:

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].