ServiceNow Implementation Specialist

JR United Kingdom; Cardiff; Remote; GBP 60,000 - 75,000; Full time

Job summary

A global business and technology transformation partner is seeking a ServiceNow Implementation Specialist to design and develop various workflow applications. This role entails working on customer experience, technology, and employee experience workflows while requiring proven expertise in ServiceNow. The position is full-time, remote, and offers a competitive salary of up to £75,000 annually.

Benefits

Attractive referral scheme

Qualifications

• Proven expertise with ServiceNow platform, especially in Customer, Technology, and Employee Experience workflows.
• Skills in integrating ServiceNow with external systems for end-to-end workflows.
• Strong communication and collaboration skills to translate technical concepts into business outcomes.

Responsibilities

• Design and develop solutions for ServiceNow workflow applications.
• Configure and enhance the Next Experience UI for seamless interactions.
• Integrate ServiceNow with external systems via REST/SOAP APIs.

Skills

ServiceNow platform expertise

Integration skills

Communication

Analytical problem-solving

Job description

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ServiceNow Implementation Specialist, Cardiff

Client:

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required: Yes

Job Views: 6

Posted: 16.06.2025

Expiry Date: 31.07.2025

Job Description:

A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their new team.

Note: Candidates who require company support to legally live and work in the UK cannot be considered.

To be successful, the candidate must obtain Security Check (SC) clearance, which requires residing in the UK continuously for the last 5 years.

Responsibilities include:

• Design and develop solutions for ServiceNow workflow applications, including:
• Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience: Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces.

• Configure and enhance the Next Experience UI for seamless interactions.
• Use UI Builder and Service Portal to create role-based dashboards and workflows tailored to client needs.

Integration and Data Management:

• Integrate ServiceNow with external systems via REST/SOAP APIs and IntegrationHub.
• Manage data migration ensuring consistency across modules and external systems.
• Work with Workflow data fabric and RaptorDB.

Required Experience:

• Proven expertise with ServiceNow platform, especially in Customer, Technology, and Employee Experience workflows.

• Understanding of customer journey optimization and employee lifecycle touchpoints.

• Skills in integrating ServiceNow with external systems for end-to-end workflows.

• Strong communication and collaboration skills to translate technical concepts into business outcomes.

• Analytical problem-solving skills to troubleshoot issues and develop solutions.

Role is remote/flexible across the UK, with occasional visits to the nearest office.

Hiring process: two steps.

Salary: up to £75,000 annually DOE.

Full-time direct hire; B2B contracts are not available.

We offer an attractive referral scheme. Terms & Conditions apply. Please refer suitable contacts.

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