ServiceNow Engagement Manager

Hyra; United Kingdom; Híbrido; GBP 81 000 - 99 000; Tempo integral

Resumo da oferta

Modis seeks an experienced ServiceNow Engagement Manager to own client engagements and drive the delivery of ServiceNow projects. This client-facing role manages relationships, coordinates delivery teams and ensures on-time, high-quality results.

As the main contact for clients, you’ll unite technical teams, consultants and stakeholders from planning to handover, maintain clear communication, manage expectations and keep engagements on track in a hybrid UK setup.

Qualificações

• Solid background in project or engagement management within the ServiceNow ecosystem.
• Experience with ServiceNow implementations or transformation programmes.
• Strong background in client relationships and working with senior stakeholders.
• Ability to coordinate multiple teams and workstreams while keeping delivery on track.
• Experience overseeing project budgets, resources, timelines and delivery risks.
• Strong communication and organisational skills, with the confidence to manage expectations and decisions.
• Proactive approach and ownership to keep engagements moving.

Responsabilidades

• Lead ServiceNow projects from planning to completion, overseeing scope, timelines, budgets, resources and milestones.
• Build strong customer relationships as primary contact and manage expectations throughout each engagement.
• Coordinate activity with consultants, technical specialists and project teams to align priorities.
• Identify risks, manage issues, and oversee changes to scope or delivery plans.
• Monitor progress and provide updates with clear visibility for stakeholders.
• Oversee handover to operational teams with documentation and support arrangements in place.

Conhecimentos

ServiceNow

Project management

Stakeholder management

Client relationships

Budget management

Delivery coordination

Communication skills

Organizational skills

Ferramentas

ServiceNow platform

Descrição da oferta de emprego

ServiceNow Engagement Manager

Location: Hybrid (UK)

Salary: Up to 90,000

Type: Permanent

We're looking for an experienced ServiceNow Engagement Manager to take ownership of client engagements and help ensure the successful delivery of ServiceNow projects.

This is a client-facing role where you'll play a key part in managing relationships, coordinating delivery teams and ensuring projects are delivered effectively, on time and to the expected standard.

You'll act as a key point of contact for clients, bringing together technical teams, consultants, and wider stakeholders to keep engagements moving in the right direction. From initial project planning through to delivery and final handover, you'll have oversight of the engagement and be responsible for maintaining clear communication, managing expectations and keeping everything on track.

What you'll be getting involved with

You'll be involved across the full project lifecycle, balancing client relationships with the day-to-day management of delivery.

This will involve:

• Leading ServiceNow projects from initial planning through to completion, overseeing scope, timelines, budgets, resources and key milestones.
• Building strong relationships with customers, acting as a key point of contact and ensuring expectations are clear and managed throughout each engagement.
• Working closely with consultants, technical specialists and project teams to coordinate activity, manage priorities and ensure everyone is working towards the same objectives.
• Identifying potential risks, managing issues as they arise and overseeing changes to project scope or delivery plans.
• Monitoring progress across engagements, providing regular updates and ensuring stakeholders have clear visibility of project status and performance.
• Maintaining delivery standards, reviewing project progress and addressing any areas that could impact the successful outcome of an engagement.
• Overseeing the transition into operational teams, ensuring a smooth handover and that all relevant documentation and support arrangements are in place.

What we're looking for

We're keen to speak with people who have a solid background in project or engagement management within the ServiceNow ecosystem.

Ideally, you'll bring:

• Experience managing ServiceNow projects or programmes from initial planning through to delivery and completion.
• Exposure to ServiceNow implementations, projects or transformation programmes.
• A strong background in managing client relationships and working with senior stakeholders.
• The ability to coordinate multiple teams and workstreams while keeping delivery on track.
• Experience overseeing project budgets, resources, timelines and delivery risks.
• Strong communication and organisational skills, with the confidence to manage expectations and deal with challenges.
• A proactive approach, someone who takes responsibility and is comfortable making decisions to keep things moving.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.