ServiceNow Developer

Serco; Metropolitan Borough of Solihull; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

Join an innovative company as a ServiceNow Developer, where you'll shape the future of ServiceNow and enhance user experiences. This role offers the opportunity to implement and configure modules, drive change initiatives, and collaborate with a dynamic team. You'll be part of a forward-thinking organization that values diversity and inclusion, providing you with growth opportunities and a supportive work environment. Enjoy a competitive salary, extensive benefits, and the chance to make a meaningful impact in public services.

Benefits

Pension – 6%

Diversity and Inclusion Initiatives

Growth and Development Opportunities

Employee Assistance Programme

Health and Wellbeing Benefits

Discounts on Leisure and Hospitality

Up to 25 Days Annual Leave

Life Assurance

Qualifications

• Proven experience with ServiceNow modules is preferable.
• Strong interpersonal skills for collaborative problem-solving.

Responsibilities

• Implement and configure ServiceNow modules to meet business needs.
• Drive ServiceNow change initiatives from initiation to completion.

Skills

Critical Thinking

Interpersonal Skills

User-focused Improvement

ServiceNow Modules (ITSM, HR, CSM, CMDB)

Agile Development

ITIL Processes

Education

Certified System Administrator Certification

Job description

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ServiceNow Developer
Hybrid – Attached to the Solihull Office
Full Time, Permanent

Up £65,000 per annum + aligned company benefits

We are seeking a driven ServiceNow Developer to play a pivotal role in shaping the future of ServiceNow in Serco. You’ll be joining at an exciting time as we grow our in-house team, expand our use of ServiceNow across the business, and transform users’ ways of working.

As part of this you’ll:

• Implement and configure a range of modules to meet business requirements
• Participate actively in team meetings, Agile ceremonies, project meetings and customer sessions
• Ensure development and configuration activities are delivered within provided estimates, meeting commitments to stakeholders
• Drive ServiceNow change initiatives from initiation to completion
• Drive ServiceNow adoption within Serco, advocating for solutions that drive tangible improvements for our customers
• Identify and mitigate project issues and risks, working closely with team member
• Develop and maintain effective working relationships with team members and customers
• Adhere to internal processes and compliance requirements

What you’ll need to do the role:

• Ability to think critically and proactively to challenge solutions and existing processes
• Strong interpersonal skills to positively engage others in new ways of thinking and collaboratively problem-solve
• A passion for user-focused improvement and ServiceNow
• Certified System Administrator Certification
• Proven experience with ServiceNow modules such as ITSM, HR, CSM, CMDB preferable
• Understanding of technical best practice
• Familiarity with Agile development
• Experience of ITIL teams and processes

What we offer:

• Pension – 6%
• A company passionate about diversity and inclusion
• Growth and development opportunities – Serco will support with a range of qualifications
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• Up to 25 days annual leave plus bank holidays, with the option to purchase more
• Life assurance

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaderemployers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to thenature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.