ServiceNow Developer

Hackajob Ltd; Leeds; On-site; GBP 61,000 - 101,000; Full time

Benefits offered by this job

Pension

Private healthcare

24 days holiday + public holidays

Educational assistance

Flexible/remote working

Job summary

Hackajob Ltd in Leeds is seeking a ServiceNow Developer to join our tech team. You will manage patches, automate processes, and build workflows, catalogs, and UI components to support business needs.

The ideal candidate has a Bachelor's degree in CS/IT and 3 years' hands-on ServiceNow experience, plus ITIL knowledge and strong collaboration skills. We offer a competitive salary and flexible/remote working options.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• 3 years of hands-on ServiceNow Developer experience.
• Proven track record of improving processes and effectiveness through automation.
• Strong understanding of IT service management and the ITIL framework.

Responsibilities

• Apply patches and upgrades to keep ServiceNow up to date.
• Automate application logic using workflow, scheduled script executions, and email.
• Create and manage workflows, including Flow Designer, to automate business processes.
• Design and maintain the Service Catalogue, including items, order guides, and workflows.
• Build and enhance UI components, including forms, lists, and UI pages.
• Write and maintain scripts for ServiceNow components such as business rules, client scripts, and UI policies.
• Integrate ServiceNow with other systems ensuring data flows seamlessly.
• Develop and customize the ServiceNow Portal and applications per business needs.
• Secure applications and data against unauthorized access, following best practices.
• Maintain documentation of configurations, customizations, and processes.
• Provide guidance to users on ServiceNow usage.
• Identify and resolve performance issues and optimize instances.
• Keep up to date with best practices and industry trends for ServiceNow.
• Develop and maintain Domain Separation-enabled applications.
• Develop reports and dashboards for data insights and monitoring.

Skills

Interpersonal skills

Independent work

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow

Flow Designer

JavaScript

Job description

Salary: £61,000 - 101,000 per year

Requirements:

• We require a bachelors degree in computer science, information technology, or a related field.
• We require 3 years of hands-on ServiceNow Developer experience.
• We require a proven track record of improving processes and effectiveness through automation.
• We require a strong understanding of IT service management and the ITIL framework.
• We require strong interpersonal skills for coordinating with team members and stakeholders.
• We require the ability to work independently and manage multiple task assignments.
• We require at least 2 of the following certifications: Certified System Administrator, Certified Application Developer, Certified Application Specialist (Performance Analytics), Implementation Specialist (Customer Service Management), Implementation Specialist (Service Mapping), Implementation Specialist (Discovery), or Implementation Specialist (IT Service Management).

Responsibilities:

• We ensure the ServiceNow platform is up to date by applying patches and performing version upgrades.
• We automate application logic using workflow, scheduled script executions, and inbound and outbound email.
• We create and manage workflows, including Flow Designer, to automate business processes.
• We design and maintain the Service Catalogue, including defining and configuring items, order guides, and workflows.
• We build and enhance UI components, including forms, lists, and UI pages.
• We write and maintain scripts for various ServiceNow components such as business rules, client scripts, and UI policies.
• We integrate ServiceNow with other systems and applications, ensuring data flows seamlessly.
• We develop and customize the ServiceNow Portal and ServiceNow applications in line with business needs.
• We secure applications and data against unauthorized access, employing best practices.
• We maintain clear and comprehensive documentation of configurations, customizations, and processes.
• We provide guidance to users on the usage of ServiceNow in line with its design.
• We identify and resolve performance issues and optimize ServiceNow instances.
• We keep up to date with ServiceNow best practices and industry trends to ensure efficient and effective use of the platform.
• We develop and maintain ServiceNow applications that support Domain Separation.
• We develop reports and dashboards to provide data insights and monitoring capabilities.

Technologies:

• AWS
• Flow
• Support
• ITIL
• Oracle
• OutSystems
• ServiceNow
• Snowflake
• UX UI Design
• Cloud
• DevOps
• Embedded
• JavaScript

More:

Version 1 has been trusted by global brands for more than 30 years to deliver technology and transformation solutions that drive customer success. We partner with leading technology providers including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, and we are an award-winning employer with 3,300 employees and revenues of €350m/£300m. We offer a managed service practice opportunity on our ASPIRE framework, with flexible/remote working, quarterly profit share, strong career progression and mentorship, pension and private healthcare, wellbeing initiatives, 24 days holiday plus public holidays, enhanced family leave, educational assistance, and a wide range of reward and inclusion programmes. We are an equal opportunities employer committed to a diverse, inclusive, and respectful workplace.