ServiceNow Business Analyst

Next Ventures; Norwich, Bristol, York, London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Next Ventures seeks a ServiceNow Business Analyst to drive change through Agile methodologies. This hybrid role is based in locations including Norwich and focuses on delivering key communications, user story development, and stakeholder engagement. Ideal candidates should possess strong expertise in ServiceNow and familiarity with IT modules and Agile practices.

Qualifications

• Expertise in ServiceNow, understanding Now Platform capabilities.
• Experience with IT modules (Sourcing & Procurement, Accounts Payable, HRSD).
• Familiar with Agile, SAFe, DevOps methodologies and ITILv3.

Responsibilities

• Break requirements into user stories for development.
• Create roadmaps from approved demands; monitor progress.
• Manage stakeholder relationships and communicate effectively.

Skills

ServiceNow

Agile

Communication

Stakeholder Management

Job description

ServiceNow Business Analyst Needed

Description:
Customer is delivering change with the ServiceNow product through the Agile Methodology process and will be using ServiceNow Demand Management, Agile Development, Release / Change to manage the Change.

Role Type: Perm
Start Date: ASAP
Salary: Day £50,000 - £60,000 + benefits
Location: hybrid (60% remote) - offices in London, Bristol, York or Norwich

Tasks Description:

• Work with the Demand Manager to break requirements down into user stories suitable for iterative, incremental development.
• Create roadmaps based on approved demands and monitor progress against plans.
• Provide key communications and reporting based on progress.
• Act as an interface between Development teams and the wider business, working with various boards (e.g., Demand Board, Technical Governance Board) to ensure designs and stories meet platform and governance standards.
• Manage stakeholder relationships effectively, engaging with both permanent staff and external partners.

Essential Skills/Experience:

• Expertise in ServiceNow, with an understanding of the Now Platform capabilities.
• Experience with IT modules including Sourcing & Procurement, Accounts Payable, HRSD, and Financial Service Operations (FSO).
• Familiarity with Agile, SAFe, or DevOps methodologies, and awareness of ITILv3 Framework.
• Experience collaborating with third-party software partners.
• Strong engagement, communication, and facilitation skills, with enthusiasm for motivating and aligning stakeholders.

Team Contact: [e-mail]