ServiceNow Business Analyst

JR United Kingdom; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading international organisation seeks a seasoned ServiceNow Business Analyst for a 6-month outside IR35 hybrid contract. The role involves gathering requirements, translating them into specifications, and engaging with stakeholders, with monthly travel to Brussels as a key aspect.

Qualifications

• Proven experience as a ServiceNow Business Analyst.
• Strong understanding of ServiceNow modules (e.g., ITSM, CSM, HRSD).
• Ability to work independently in a hybrid setup.

Responsibilities

• Gather and analyse business requirements for ServiceNow implementations.
• Translate requirements into functional specs and user stories.
• Support testing, change management, and solution validation.

Skills

Communication

Stakeholder Management

Process Improvement

Education

Experience as a ServiceNow Business Analyst

Tools

ServiceNow

Job description

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Chapman Tate Associates are working with a leading international organisation to recruit a seasoned ServiceNow Business Analyst for a 6-month outside IR35 contract. This is an exciting opportunity for someone who enjoys a hybrid role that combines UK-based remote work with monthly travel to Brussels, Belgium to engage directly with key stakeholders.

What You’ll Do:

• Gather and analyse business requirements for ServiceNow implementations and enhancements
• Translate requirements into functional specs and user stories
• Work closely with ServiceNow developers, architects, and stakeholders across IT and business teams
• Support testing, change management, and solution validation
• Contribute to process improvement and optimisation across ITSM, HRSD, or other modules

What You Bring:

• Proven experience as a ServiceNow Business Analyst (past projects)
• Strong understanding of ServiceNow modules (e.g., ITSM, CSM, HRSD)
• Excellent communication and stakeholder management skills
• Ability to work independently in a hybrid setup
• English proficiency required (French & Dutch as a bonus)

If you’re a seasoned ServiceNow Business Analyst looking for your next contract and thrive in fast-paced transformation projects, we want to hear from you!