ServiceNow HRSD Business Analyst - Consultant/Senior Consultant

Capgemini Invent; Glasgow; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Capgemini Invent seeks an experienced ServiceNow HRSD Consultant to lead advisory and delivery ownership in HR transformation projects for global clients. You will design, deliver and advise on HRSD solutions, working with ServiceNow BA's and developers to enable HR Enablement and employee experience programs.

You will contribute to solution design, customer engagement and delivery guidance, leveraging your understanding of HR functions, platform capabilities and broader IT/Business alignment.

Qualifications

• Experience with ServiceNow HRSD and HR transformations.
• Ability to analyse business processes and gather requirements.
• Ability to run workshops and produce workshop outputs.
• Knowledge of ServiceNow workflows, playbooks, portals and reporting.
• Understanding of connections between ServiceNow and IT, Procurement and Finance.

Responsibilities

• Develop ServiceNow solution recommendations under supervision.
• Contribute to business process analysis and requirements gathering.
• Ensure proposed solutions align with customer needs and ServiceNow best practices.
• Support demonstrations and customer walkthroughs of ServiceNow functionality.
• Assist with client advisory, roadmaps and strategy recommendations.
• Support responses to RFPs/RFIs with content and research.
• Collaborate with ServiceNow representatives and ecosystem partners.

Skills

ServiceNow HRSD

HR transformation

Requirements analysis

Workshop facilitation

Stakeholder engagement

Education

ServiceNow CSA Certification

Tools

ServiceNow

PowerPoint

Visio

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

We are looking for an experienced ServiceNow HRSD Consultant to join our growing Employee Experience and HR practice. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.

You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with technology.

This is an opportunity to bring immediate value as an HRSD consultant, contributing to solution design, supporting customer engagement and delivery guidance with your good understanding of HR enabling ServiceNow capabilities and core HR functions or journeys, working closely with our ServiceNow BA's and developers for global clients in a leading transformation organisation.

What You Will Be Responsible For

Solution & Advisory Support

• Support the development of ServiceNow solution recommendations, working under the direction of senior consultants, managing consultants or architects.
• Contribute to business process analysis, requirements gathering, user stories, functional notes, workshop outputs and solution documentation.
• Help ensure proposed solutions remain aligned to customer needs, agreed outcomes and ServiceNow platform good practice.
• Support demonstrations, walkthroughs and playbacks of ServiceNow functionality, helping customers understand how platform capabilities address business requirements.

Client advisory and strategy

• Support senior colleagues in developing ServiceNow platform strategies, roadmaps and advisory recommendations for customers.
• Act as a developing technology consultant, helping customer stakeholders understand ServiceNow capabilities, options, trade-offs and next steps.
• Contribute to customer workshops and advisory sessions by preparing content, capturing insights and supporting follow-up analysis.
• Support engagement with ServiceNow representatives and ecosystem partners where required, building your understanding of the wider ServiceNow ecosystem.

Business development

• Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content.
• Assist with proposal development and client presentation materials, learning how ServiceNow opportunities move from pursuit into mobilisation and delivery.
• Contribute to internal capability development, reusable assets, propositions and knowledge sharing activities.

What Makes This Role Unique

• Opportunity to work on high-impact transformation programmes across global enterprises
• A clear pathway into senior consulting roles.
• Work within Capgemini’s strong ServiceNow ecosystem and partnerships

YOUR PROFILE

Essential Experience & Certifications

• Completed ServiceNow certification, Certified System Administrator OR a currently holding a HR product owner or enablement role.
• Awareness of ServiceNow HRSD capabilities, with CIS HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan.
• Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities.
• A good understanding of how technology supports business outcomes, user experience, operating models and ways of working.
• A practical understanding of ServiceNow platform concepts, including workflows, playbooks catalogues, portals, knowledge, case management, integrations and reporting.
• Interest in learning how to articulate and demonstrate ServiceNow HR, employee experience and AI features to customers, with support from senior colleagues.
• A developing understanding of how ServiceNow connects with wider business functions such as IT, Procurement and Finance.

Key traits and capabilities

• Strong consulting mindset, with the ability to understand customer challenges and translate them into clear actions and solution considerations.
• Good technical curiosity and confidence discussing ServiceNow concepts with both business and technical stakeholders.
• Ability to work effectively under the guidance of a Managing Consultant, Senior Consultant or Architect in an advisory capacity to customers.
• Clear communication skills, including the ability to prepare structured notes, workshop outputs, slides, user stories, process maps and decision logs.
• Comfortable working as part of a blended delivery team, collaborating with architects, developers, testers, change teams and customer stakeholders.
• A desire to grow from supporting delivery and advisory activities into more senior consulting, solution ownership and customer-facing leadership responsibilities.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.

We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 5 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page.

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Csr

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Bristol, Manchester, Glasgow or Newcastle as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.