Service Technician Nottingham, UK

Element Logic; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Service Technician, where your technical expertise will shine in maintaining and repairing cutting-edge equipment. This role offers the chance to directly impact customer satisfaction through proactive service and innovative solutions. With a focus on career development and work-life balance, you'll enjoy flexible scheduling and ongoing training opportunities. Be part of a diverse team that values your unique contributions and supports your growth. If you're passionate about automation and customer service, this is the perfect opportunity for you to thrive.

Benefits

Flexible scheduling

Generous paid time off

Ongoing training programs

Mentorship opportunities

Qualifications

• Ability to fault find and read electrical drawings.
• Hands-on mechanical skills and ability to interpret assembly drawings.

Responsibilities

• Perform maintenance and repairs on technical equipment.
• Collaborate with customers to understand their needs.

Skills

Electrical knowledge

Mechanical competence

Remote troubleshooting skills

Customer-focused mindset

Strong communicator

Education

Certifications in MEWP 3A & 3B

HSE Recognised experience

Tools

Proprietary software

IT/PC literacy

Job description

As a Service Technician at Element Logic, you will be responsible for performing maintenance and repairs on our customers' technical equipment. You'll also play a key role in the installation of new sales and extensions, serving as the commissioning expert. Your work will directly impact the smooth operation and long-term performance of our solutions, ensuring our customers get the most value from their investments.

Duties and Responsibilities:

• Carry out maintenance tasks according to the manuals and processes provided by Element Logic
• Perform equipment repairs and spare parts replacements following Element Logic's detailed procedures
• Report on all completed tasks to our back-office teams and team leader
• Prepare reports on service visits and TOD’s for Customers
• Collaborate with customers to understand their needs and communicate the importance of preventative maintenance
• Managing spares for van, customers and internal stock.

Competence Areas:

• Electrical knowledge – An ability to fault find, read and interpret electrical drawings.
• Mechanical competence – hands on with an ability to read and interpret mechanical assembly drawings.
• Remote troubleshooting skills - you can search for and implement solutions via the software tools provided by Element Logic.
• Continuous learning - you'll complete internal and supplier-led training to stay up to date
• Certifications – MEWP 3A &3B along with FLT (reach/counterbalance) preferred,
• HSE- Recognised experience with RAMS, and an ability to edit and amend.
• System knowledge - you'll gain expertise in Element Logic's proprietary software.
• IT/PC literate.

Personal Characteristics:

• Customer-focused mindset - you enjoy working directly with clients to understand their needs and ensure their satisfaction
• Troubleshooting mindset - you take pride in your ability to investigate issues and recommend the right solutions
• Proactive and adaptable - you're comfortable working independently and navigating new challenges
• Strong communicator - you can explain technical concepts in easy-to-understand terms
• Team worker- An ability to work well within the team or independently as required

About Us

At Element Logic, we pride ourselves on being a modern, forward-thinking employer that values our employees and supports their long-term growth. We strive to create an inclusive, collaborative work environment where everyone can thrive.

Work-Life Balance: We recognize the importance of maintaining a healthy balance between your professional and personal commitments. That's why we offer flexible scheduling options, including the ability to work remotely when needed. Take advantage of our generous paid time off policy, and feel empowered to step away and recharge. We encourage our team to make time for the activities and people who matter most.

Career Development: We're committed to helping our employees reach their full potential. Through ongoing training programs, mentorship opportunities, and exposure to diverse projects, you'll have ample chances to develop new skills and expand your expertise. Let us know about your career aspirations, and we'll work together to create a plan to get you there.

If you have the right blend of technical expertise, customer service orientation, and a passion for automation, we'd love to hear from you. Join our team and play a vital role in delivering exceptional service to our valued customers.

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.