Field Services Engineer

ZipRecruiter; Nottingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to provide exceptional on-site support for innovative inkjet printing solutions. In this role, you will be instrumental in ensuring customer satisfaction through installation, training, and troubleshooting of advanced printing systems. Your expertise in mechanical and electronic technologies will be key as you work closely with clients to enhance their operational efficiency. This position involves significant travel, allowing you to engage with diverse customers and tackle challenges head-on. If you are passionate about technology and customer service, this opportunity offers a rewarding career path in a dynamic environment.

Qualifications

• 2+ years in field engineering servicing complex electro-mechanical devices.
• Ability to troubleshoot electrical and mechanical problems to the component level.

Responsibilities

• Provide on-site setup, installation, and training for EFI industrial inkjet printers.
• Perform troubleshooting and repairs on printers experiencing complex issues.

Skills

Customer management skills

Troubleshooting electrical and mechanical problems

Technical support communication

Mechanical aptitude

Education

Minimum 2-year technical degree

Equivalent experience in mechanical, digital, and electronic technology

Tools

Microsoft Windows

Linux operating systems

Critical alignment tools

Job description

Job Description

EFI is looking for a Field Service Engineer to join our Nozomi Business Unit in UK (Nottingham-Leicester-Derby Area), with focus in our packaging Printing solutions.

All of us at EFI are relentlessly focused on just one thing: the growth and success of the print business. That’s why tens of millions of print professionals worldwide turn to EFI to fuel their success.

Our 2,000+ worldwide team members prove our commitment to you every day by developing breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalized documents, with a wide range of printers, inks, digital front ends, and a comprehensive business and production workflow suite that transforms and streamlines the entire production process, increasing your competitiveness and boosting productivity.

What you will do:

In this role, you will provide on-site and telephone support, training, and repair service for Inkjet customers in the area. Responsibilities include installation support, on-site repair, and key operator training (maintenance and equipment operations training).

• Provide on-site setup and installation of all EFI industrial inkjet Nozomi printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility.
• Un-crate the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards.
• Provide initial and ongoing formal customer operator and printer maintenance training. This includes coordination training with Inkjet customers based on customer needs and assessing customer training needs.
• Provide periodic on-site troubleshooting and repairs on printers experiencing complex electrical, mechanical, or pneumatic problems as directed by the Field Service Manager and/or EFI Inkjet customer support team.
• Provide detailed technical feedback via the EFI Inkjet Case Management System (CMS) during and after each customer visit.
• This role will include travel up to 75% of the work week, as well as occasional weekend work to meet customer needs.
• Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint necessary solutions to reported issues.
• Participate in after-hours support activities on a rotating basis.

This role might be a good fit if you:

• Have a minimum 2-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Have a minimum of 2 years in field engineering positions servicing complex electro-mechanical devices and high-demand customer locations.
• Possess customer management skills and a strong commitment to customer satisfaction.
• Can demonstrate the ability to independently manage a large service territory (includes effective management of assets i.e., parts, tools, company information).
• Can demonstrate the ability to troubleshoot electrical and mechanical problems to the component level.
• Have the ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications).
• Possess a working knowledge of RIPS theory; knowledge of Microsoft Windows and Linux operating systems is a plus.
• Have a working knowledge of materials and chemicals used in the printing industry, highly desirable.
• Possess in-depth knowledge of personal computers, industrial inkjet printers, large format printers, and/or presses and printing applications, highly desirable.
• Knowledge of high and low voltage wiring, capability of identifying and qualifying single-phase as well as three-phase power requirements.
• Ability to demonstrate strong mechanical aptitude, including using critical alignment tools holding tolerances of .001”.
• Work-permit not sponsored.