Service Technician - Norwich

TN United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their Norwich service center. This role involves delivering and maintaining high-quality medical products across Norfolk, ensuring effective service and support in various clinical environments. With full training provided, the position offers a chance to develop valuable skills in a growing company that values career progression. If you have a proactive attitude and excellent customer service skills, this opportunity could be the perfect fit for you.

Qualifications

• Proactive, 'can-do' attitude with excellent customer service skills.
• Ability to work independently and follow procedures.

Responsibilities

• Deliver and set up products for patients within agreed times.
• Perform repairs and maintenance on medical equipment.
• Maintain product stock and inventory records.

Skills

Mechanical background

Electrical background

Customer service skills

Basic PC skills

Communication skills

Education

Valid UK driving licence

Job description

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We are a company that manages over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

We are looking for a dedicated Service Technician to join us at our Norwich service centre and help provide high-quality products to customers across Norfolk.

Your Role:

As a Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and setup of products for patients, within agreed delivery times, repair and proactive maintenance of products, and support at delivery stage to customers in various clinical environments.

Main responsibilities of the role:

• Deliver clean, ready-to-use products to customers' sites
• Collect products after use and return to the service centre
• Disinfect, check functionality, repair, and perform electrical safety tests on products – full training will be provided
• Complete records of testing, delivery, and collection within our computerised system
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Working hours are 37.5 hours per week, Sunday to Thursday (alternating weekly between 8.30am – 4.30pm and 10am – 6pm).

You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

Experience Needed:

To join us as a Service Technician, ideally you will need to have or be willing to develop the following skills:

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Experience working within a healthcare setting is desirable
• Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
• Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential

Personal Requirements:

• A proactive, ‘can-do’ attitude
• Excellent customer service skills
• The ability to communicate effectively
• The ability to work independently and follow procedures laid out by the business to achieve deadlines
• Basic knowledge of hygiene and safety rules
• Basic PC skills including email and MS Office
• DBS-checked (or willing to complete one)

In addition to the salary and benefits, you will join a company that has grown extensively over the last 5 years and continues to grow through our unique ownership model, offering great career opportunities for those eager to progress.