Service Technician - Norwich

Medstrom; Norwich; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in managing medical equipment seeks a dedicated Service Technician in Norwich. The role involves delivering and maintaining products, ensuring cleanliness and compliance with safety standards, and requires a proactive approach with excellent customer service skills. Training is provided for all necessary tasks.

Qualifications

• Willingness to develop mechanical or electrical skills.
• Experience in a healthcare setting is a plus.
• Full UK driving licence required.

Responsibilities

• Deliver clean, ready-to-use products to customer sites.
• Collect products after use and return them to the service centre.
• Conduct disinfecting, repairs, and electrical safety tests on products.

Skills

Mechanical background

Electrical background

Excellent customer service skills

Communication skills

Basic PC skills

Job description

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We are a company managing over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

We are looking for a dedicated Service Technician to join us at our Norwich service centre and help provide high-quality products to customers across Norfolk.

Your Role:

As a Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products, and support at delivery stage to customers in various clinical environments.

Main responsibilities of the role:

• Deliver clean, ready-to-use products to customer sites
• Collect products after use and return to the service centre
• Disinfect, function check, repair, and electrical safety test products – full training will be given
• Complete records of testing, delivery, and collection within our computerised system
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Working hours are 37.5 hours per week, Sunday to Thursday (alternating weekly between 8.30am – 4.30pm and 10am – 6pm).

You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

Experience Needed:

To join us as a Service Technician, ideally you will need to have or be willing to develop the following skills:

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Experience working within a healthcare setting is desirable
• Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
• Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential

Personal Requirements:

• A proactive, ‘can-do’ attitude
• Excellent customer service skills
• The ability to communicate effectively
• The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
• Basic knowledge of hygiene and safety rules
• Basic PC skills to include email and MS Office
• DBS-checked (or the willingness to complete one)

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.