Service Technician (m/f/d)

IKA Werke; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Development opportunities

Competitive remuneration

Dynamic team

Job summary

IKA Werke, a global leader in laboratory and process technology, is seeking an on-site service technician based in the United Kingdom. The role involves installation support, commissioning, maintenance and repair of analytical equipment across customer sites.

You will manage service records in SAP and prepare reports while communicating with customers and internal teams. You will participate in travel for on-site work, support demo setups, and coordinate with the Head of Service to ensure

Qualifications

• Educational background in electrical or mechanical engineering or equivalent technical training.
• Good command of English; strong communication and customer-facing orientation.
• Initial practical experience (internship/trainee program or up to 1–2 years).
• Willingness to travel frequently and valid driver’s license.

Responsibilities

• Support in installation (IQ/OQ), commissioning, maintenance and repair of laboratory, analytical and process equipment.
• Assist service activities for process units and instruments at customer sites and facilities.
• Plan and undertake travel for on-site service, installation and commissioning.
• Maintain records of service activities and customer history in SAP.
• Assist with setup and maintenance of demo equipment for exhibitions and internal testing.
• Prepare service reports and feedback to Head of Service.

Skills

Practical experience

Communication skills

Willingness to travel

Driver's license

Education

Electrical/Mechanical engineering

Tools

SAP

Windows

MS Office

Job description

IKA is a leading supplier of innovative and high-quality equipment and system solutions in the fields of laboratory, process and analysis technology. We have been setting standards in research and industrial production for over 100 years - worldwide. Our products and solutions are used in the chemical, pharmaceutical, food, cosmetics and biotechnology industries. And today we employ almost 1000 people at sixteen locations on five continents.

With a broad portfolio of equipment such as agitators, dispersers, heating plates and much more, we help our customers to make their processes more efficient and sustainable. As a globally active company, we focus on innovation, quality and a strong customer orientation in order to develop forward-looking solutions together with our partners.

Your tasks:

• Support in the installation (IQ/OQ), commissioning, maintenance, and repair of laboratory, analytical and process technology equipment
• Assist with service activities for process units and instruments at customer laboratories and facilities.
• Support in planning and carrying out travel for on-site service, installation, and commissioning.
• Maintain accurate records of all service activities and customer history in SAP.
• Assist with the setup and maintenance of demo equipment for exhibitions and internal testing.
• Prepare service reports and provide feedback to the Head of Service.
• Support in managing spare parts, stock levels, and shipping processes.
• Assist with organizing and documenting stock movements (e.g., internal transfers, goods receipt/dispatch).
• Support in stock investigations and reconciliations between SAP and external systems.

Your profile:

• Educational background in electrical or mechanical engineering, or equivalent technical training
• Knowledge of electrical/electronic schematics, mechanical drawings, and ideally first exposure to pneumatic or hydraulic systems.
• Initial practical experience (e.g., internship, trainee program, or up to 1–2 years in a related field)
• Good command of English; additional languages are an advantage.
• Strong communication skills, customer-oriented mindset, and willingness to learn.
• High motivation, problem-solving attitude, and ability to work both in a team and independently after training.
• Willingness to travel frequently.
• Valid driver’s license;
• Familiarity with Windows and MS Office. Experience with SAP is a plus

What we offer:

• An exciting working environment with a wide range of development opportunities.
• The chance to work in a globally recognized company and contribute to strengthening the IKA brand.
• Competitive remuneration.
• A dynamic, agile team and an innovative working environment.