Service Technician – Lighting

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a skilled technician to service and maintain lighting systems. This dynamic role involves on-site repairs, technical support, and collaboration with teams to ensure top-notch service delivery. Ideal candidates will possess strong technical skills, excellent customer focus, and the ability to work under pressure while adhering to safety regulations. Join a forward-thinking company that values diversity and inclusion, where you can grow your expertise in a supportive environment.

Benefits

Product training

On-call support

Diversity and inclusion initiatives

Qualifications

• Experience in servicing and maintaining lighting fixtures and control equipment.
• Ability to work independently and follow detailed instructions.

Responsibilities

• Conduct proactive and reactive service visits for maintenance of equipment.
• Provide technical support and timely reports for all site visits.
• Collaborate with the Installations Team for new installations.

Skills

Fault-finding skills

Customer focus

Technical knowledge of lighting systems

DMX and network control systems

Excellent communication skills

Attention to detail

Ability to work at heights

Education

Electrical qualifications (BS7909)

Experience in Portable Appliance Testing/ISITEE

Tools

Test equipment

Soldering tools

Job description

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This role would suit an individual who is both competent and has previous experience in servicing, maintaining, commissioning, and repairing a wide variety of lighting fixtures, control equipment, and dimmers. Site visits to service/repair equipment are part of this role, so on-site experience with excellent customer-facing skills is essential. Strong technical skills are required, along with the ability to quickly understand new or challenging equipment. Product training will be provided, but the ideal candidate will proactively improve their product knowledge and stay updated with industry technical trends. Working under pressure and meeting tight deadlines are daily realities, so a calm and organized manner is essential. Participation in the out-of-hours ‘on-call’ rota is expected. This role has certain physical requirements as detailed below.

Key Duties and Responsibilities

1. Undertake proactive and reactive service visits for fault finding and maintenance of equipment at clients’ premises.
2. Lead and supervise large-scale lighting equipment services.
3. Carry out on-site repairs and bench repairs of client equipment as appropriate.
4. Provide timely and accurate reports for all site visits, service, maintenance, and repair work, including advice for remedial and/or advisory work.
5. Provide telephone and online support for technical questions regarding equipment and systems.
6. Participate in the call-out rota for out-of-hours support to contracted clients.
7. Proactively suggest new methods and techniques to improve servicing accuracy and efficiency.
8. Ensure effective communication with Systems Design and other Installations to feedback on successes and failures, enabling continuous delivery of serviceable and maintainable projects.
9. Ensure all equipment is serviced in compliance with safety and electrical legislation.
10. Adhere to current health and safety guidelines and policies at all times.
11. Collaborate with the Installations Team to plan and execute commissioning/programming of new installations, acting as Tech Buddy to ensure efficient handover to Tech Service for ongoing support.
12. Follow procedures laid out by the Tech Service Manager and WL policies.
13. Liaise with account handlers on the availability of replacement equipment for hire to service customers.
14. Assist colleagues with warehouse duties and support other departments/divisions as needed.
15. Physically capable of lifting approximately 10kg, climbing stairs and ladders, working at heights, and raising arms above the head. Low-level work may require squatting and kneeling.
16. Travel to sites within Central London and other UK locations using public transport, including transporting tools and equipment (approximate weight of tool case: 15kg).
17. Assist with other lifting tasks using appropriate aids.

Technical Skills

1. Extensive operational and technical knowledge of lighting systems and control equipment, including Moving Lights, LED fixtures, Lighting Consoles, Followspots, Dimmers, Smoke and FX, and Processors.
2. Solid understanding of DMX and network control systems.
3. Knowledge of AMX/DALI lighting control systems is advantageous.
4. Ability to program/reprogram lighting consoles to meet customer specifications.
5. Excellent fault-finding skills and lateral thinking ability.
6. Proficient in using test equipment and tools.
7. Good soldering skills.
8. Strong customer focus and awareness of working on client sites.
9. Electrical qualifications such as BS7909 are advantageous.
10. Experience in Portable Appliance Testing/ISITEE is desirable.
11. Ability to work at heights.
12. Current PASMA, IPAF, and ECS cards are desirable.

Personal Competencies and Behaviours

1. Literate and numerate.
2. Effective communication and team collaboration skills.
3. Deadline-oriented.
4. Ability to follow detailed instructions and work independently.
5. Excellent attention to detail.
6. Polite and friendly communication skills with internal and external stakeholders.
7. Reliable attendance and timekeeping.
8. Desire to stay updated with technological developments.

d&b solutions Key Policies and Core Values

1. Maintain confidentiality at all times.
2. Represent the company courteously and appropriately.
3. Follow procedures and policies outlined in the staff handbook.
4. Adhere to health and safety guidelines.
5. Reflect the company’s core values of dependability, knowledgeability, friendliness, adaptability, customer focus, and honorability in all duties.

Note: A Full Enhanced Disclosure and Barring check will be conducted upon employment.

Our organisation, formed in 2021 after acquiring SFL Group and White Light Ltd, offers integrated audio, video, lighting, and media services, providing complete solutions for hire and sales, live events, and venue support. We aim to transform life experiences in partnership with d&b audiotechnik.

We also include other duties incidental to this role, and we value diversity and inclusion, encouraging applications from all backgrounds.