Service Technician - Lead Professional

Panasonic Appliances Refrigeration Systems de México S. A. de C. V.; Newry; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Bi-annual bonuses

Training programs

Paid drive time

Paid time off 22 days

Company vehicle

Sign-on bonus

On-the-job, hands-on training

Job summary

Hussmann Corporation seeks a Senior Service Technician Lead to oversee a field team delivering diagnosis, maintenance and repair of refrigeration, HVAC, and related systems in retail environments. The role emphasizes safety, regulatory compliance, and proactive customer support.

Responsibilities include mentoring technicians, coordinating site surveys, quoting, and ensuring high service standards. The company offers comprehensive benefits, a company vehicle, and paid training opportunities.

Qualifications

• Formal Education: High School Diploma or GED.
• Prefer HVAC-R technical school degree.
• External candidates require 7 years field experience or 5 years with technical school certification.
• EPA 608 Universal Certification is preferred/required.

Responsibilities

• Lead a team of service technicians across a geographic area to diagnose, repair, and maintain refrigeration systems.
• Develop and maintain excellent customer relations and understand customer systems and processes.
• Coordinate training and mentorship to develop technicians and ensure compliance with systems and processes.
• Assist with site surveys, quoting service and maintenance, staffing, and project costing.
• Provide technical guidance and coordinate support for technicians.
• Manage vehicle and parts inventory, and ensure proper documentation and invoicing.
• Perform routine maintenance on supermarket refrigeration and merchandisers.

Skills

Leadership

Communication

Team management

Problem solving

Conflict resolution

Customer relations

Detail oriented

Mentoring/training

EPA 608 Certification

Education

High School Diploma/GED

HVAC-R Technical School Degree

Tools

HVAC/R diagnostic tools

Job description

Overview

Job Description

By clicking this link, you are being referred to an external site that is not part of Panasonic and Hussmann.

Are you motivated and eager to grow your career in refrigeration?

Hussmann’s team of Technicians maintain, diagnose, and repair HVAC/R in supermarkets, convenience stores, and cold storage facilities.

Build your career with industry leaders since 1906. Join our team of hardworking, refrigeration experts and discover your potential.

Why Hussmann?

• Bi-annual bonuses based on performance
• Paid training and access to online training videos
• Paid drive time (including overtime)
• 22 days paid off – 10 days of vacation, 12 company holidays
• Company vehicle providedOn-the-job, hands-on training opportunities for Technicians, electrical and mechanical theory, and model-based training
• Sign-on bonus available

Responsibilities

Lead a team of service technicians based upon a specified geographic area or project/customer assignment to respond the customer’s need for service and maintenance of equipment through maintenance, diagnosis and repair of refrigeration, heating & air-conditioning system commonly installed in supermarkets, convenient stores and cold storage facilities.

• Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc.
• Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians.
• Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance. Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc.
• Implement pertinent training and provide opportunities for ongoing professional development for technicians.
• Coordinate technical support, guidance, and training to service technicians.
• Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc.
• Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes.
• Perform prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers.
• Enough system knowledge to match customer needs with potential sales opportunities and ability to complete rapid/accurate diagnosis.
• Manage truck inventory. Orders, receives, bills out and maintains parts responsibly with a minimum of waste. Manages assigned vehicle within all company guidelines. Maintains a clean vehicle, performs required maintenance on time.
• Complete necessary documents and electronic communication in a thorough, accurate, professional and timely manner. Demonstrate the ability to utilize hand-held device to complete necessary paperwork and invoicing requirements.
• Ability to systematically utilize mirror and flashlight to check all joints, install PVC drain pipe with minimal supervision, set and trim cases, install and adjust glass doors and frames, use temperature sensors, use brazing and soldering techniques, and determine proper coil layout in complex boxes.
• Accurately identify pipe size and fittings by sight, perform system refrigerant and oil conversions and test oil during conversion and electric weld a variety of metals and joint types.
• Identify, troubleshoot, and correctly size thermostatic expansion valves.
• Working knowledge of pressure regulators as they pertain to pressurized gases, refrigerant flow controls, TEV troubleshooting and replacement, and tracing complex schematic diagrams.
• Demonstrate understanding of low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, new retail store refrigeration startup, air flow characteristics and testing, motor VFD’s, all system defrost types, recovery setup, torch setup, compressor operating parameters, conventional refrigeration system layout, and parallel rack system layout, and advanced wiring diagrams. Understanding of CO2 refrigeration preferred.
• Demonstrate a working knowledge of gauge, scale, recovery, ECM, shaded pole, PSC, three phase motors, compressor operating parameters, oil differential pressure valves and oil level controls, .
• Detect and repair leaks on conventional systems and parallel racks, solder with copper-to-brass and copper to steel, conduct compressor diagnosis and replacements, troubleshoot and repair more complex service calls, check/adjust oil management system and compressor oil level control.
• Serve as a technical resource to other technicians and lead HVAC/R PM programs.
• Additional responsibilities as assigned.

Qualifications

Formal Education Requirement: High School Diploma/GED

Preferred level: HVAC-R Technical School Degree

Minimum Years Of Experience Necessary

• External Candidates: 7 years in the field or 5 years with Certification from a Technical School
• Internal Candidates: 3 years as a Certified Technician w/ completion of OJT & Skills Assessment

Additional Information

• Must have a Valid Driver’s License and maintain a safe driving record accordance with the Fleet Policy.
• Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.
• Must have excellent verbal and written communication skills, detail orientated and highly motivated.
• Must have strong mechanical aptitude.
• Must be able to work nights and/or weekends as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Must have strong leadership skills, communication skills, and business acumen.
• EPA 608 Universal Certification.
• Superior decision-making ability and paperwork skills.
• Able to schedule work for other technicians.
• Able to correctly teach all the previously listed items.

Benefits & Perks – What’s In It For You*

Benefits

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.
• Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.