Service Technician (Fire & Security)

Dalkia; Glasgow; On-site; GBP 30,000 - 42,000; Full time

Job summary

Join Dalkia in Glasgow as a Fire & Security Service Engineer responsible for delivering Planned Preventative Maintenance, Reactive Maintenance, and emergency support across fire, CCTV (IP & analogue), access control and intruder alarm systems.

You'll ensure safety, compliance and system reliability, coordinating with subcontractors and clients while taking part in on-call duties and seeking continuous service improvements.

Qualifications

• Essential: recognised Fire & Security apprenticeship or equivalent experience.
• Health & Safety training (e.g. Manual Handling, Working at Height).
• Strong experience in fire alarm systems with supporting certifications.
• IP and analogue CCTV system experience.
• Current ECS card with Chapter 8 awareness.
• IPAF trained.
• Minimum GCSEs in Maths and English.
• Industry experience in service, fault finding and maintenance of fire & security systems.
• Desirable: City & Guilds 2360 Part 3 or equivalent qualification.
• Experience with IT and networking related to security systems.
• Supervisory experience (or ambition for progression).

Responsibilities

• Carry out routine PPM in line with scheduled tasks and industry standards.
• Respond to reactive maintenance calls, breakdowns, and emergencies.
• Perform fault diagnosis and repairs on fire alarm, CCTV, access control, and intruder alarm systems.
• Ensure compliance with Health and Safety legislation and procedures.
• Complete detailed job documentation, reports and asset records.
• Coordinate with subcontractors and suppliers for specialist system support.
• Support and liaise with clients to maintain high customer satisfaction.
• Take part in an on-call rota for emergency response as required.
• Identify opportunities for system upgrades, replacements or improvements.
• Assist other trade teams on-site when required.
• Work proactively to support continuous service improvement and contract growth.

Skills

Fire & Security systems

IP CCTV

Access control

Intruder alarms

IPAF trained

ECS card

Health & Safety awareness

Fault diagnosis

Customer liaison

Education

Fire & Security Apprenticeship

GCSE Maths & English

Tools

CCTV (IP/analogue)

Access control systems

Intruder alarm systems

Fire alarm systems

IP network basics

Job description

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £700m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

Job Purpose

We are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.

Key Responsibilities

• Carry out routine PPM in line with scheduled tasks and industry standards.
• Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.
• Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems.
• Ensure compliance with all relevant Health and Safety legislation and company procedures.
• Complete detailed and accurate job documentation, reports, and asset records.
• Coordinate with subcontractors and suppliers for specialist system support and installations.
• Support and liaise with clients, ensuring a high level of customer satisfaction.
• Take part in an on-call rota for emergency response, as required.
• Identify opportunities for system upgrades, replacements, or improvements.
• Assist other trade teams on-site when required.
• Work proactively to support continuous service improvement and contract growth.

Working Relationships

Internal:

• Engineering Coordinators
• Service Managers

External:

• Clients and client representatives
• Subcontractors, suppliers, and system manufacturers

Qualifications & Experience

Essential:

• Recognised Fire & Security Apprenticeship or equivalent experience
• Health & Safety training (e.g. Manual Handling, Working at Height)
• Strong experience in fire alarm systems with supporting certifications
• IP and analogue CCTV system experience
• Current ECS card with Chapter 8 awareness
• IPAF trained
• Minimum of GCSEs (or equivalent) in Maths and English
• Industry experience in service, fault finding, and maintenance of fire & security systems

Desirable:

• City & Guilds 2360 Part 3 or equivalent qualification
• Experience with IT and networking related to security systems
• Supervisory experience (or ambition for future progression)

Key Competencies

• Teamwork: Works collaboratively to achieve shared goals
• Communication: Clear, professional, and effective with all stakeholders
• Planning & Organisation: Manages time, tasks, and priorities efficiently
• Commercial Awareness: Understands the impact of costs and efficiencies
• Risk Awareness: Identifies and mitigates operational risks
• Customer Focus: Delivers excellent service and builds positive relationships
• Adaptability: Responds positively to change and challenge
• Self-Motivation: Demonstrates initiative and a proactive approach
• Drive for Excellence: Committed to continuous improvement and quality

Health & Safety

All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures.

Our Values

People First – It starts with health, safety and wellbeing

Better Together – A collaborative team

Trusted Partners – Dedicated to our clients' success

Taking Responsibility – Making a positive difference

Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you.