Service Installation Manager

Dalkia UK; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Job summary

Dalkia UK seeks a regional operations leader to oversee the Fire and Security Service for its Glasgow branch. You will manage client relationships, SLAs, and a team of client managers and field operatives to deliver top-tier service.

Focus on safety, cost control, and continuous improvement while coordinating with projects and other departments to align delivery with client needs and regulatory requirements.

Qualifications

• Experience in managing teams and senior stakeholders.
• Proven ability to deliver high-quality customer service.
• Understanding of supply chain and field operations.
• Knowledge of health, safety and environment management.

Responsibilities

• Be responsible for all Customers in the region and ensure five-star service.
• Control maintenance and repair service for clients in the region.
• Manage all service field staff within the region.
• Ensure compliance with fire, health & safety and environmental regulations.
• Allocate service works and review performance to meet targets.
• Provide support to the Operations Manager and conduct progress meetings.

Skills

Management experience

Customer service

Supply chain

Health & safety

Tools

Microsoft Outlook

Microsoft Word

Excel basics

Job description

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

Job Purpose

• To provide total operational control, for the DALKIA Fire and Security Service Department for their local branch.

• To build and maintain Customer relations with the clients within their regions, DALKIA UK Stakeholders and associated Supply Chain.

• Line Management of Client Managers and field operatives.
• To liaise with the DALKIA Fire and Security projects team in regard to the provision of services to the clients within their region.

• To Manage and maintain an excellent service provision within their region to all Stakeholders and Clients.

Aims and Objectives

• To provide a first class service to all external and internal Customers.
• Build a relationship with the existing and new clients in order to create more opportunities for DALKIA UK.
• Create the opportunity for cost savings without detriment to service quality.
• Create and maintain a safe, hygienic and healthy environment.
• Ensure that all Stakeholders and Clients comply with our Health & Safety policy.

Key Responsibilities And Accountabilities

• To be responsible and ensure that all Customers both external and internal plus all other visitors receive a five star service.
• Control of maintenance and repair service to all clients within the region.
• Manage all service field staff within the region.
• Ensure that all DALKIA UK areas of responsibility are in compliance with statutory legal requirements in relation to fire, health & safety, environmental.
• Control and allocation of all service works to include continual performance review, meeting operational targets and development of the team.

• Liaise with HR specific issues that arise within the team.
• Ensure that regular progress meetings are held with Client Managers and Field engineering staff.
• Review outstanding works daily and prioritising where required to increase revenue.
• Providing support to the Operations Manager.
• Personal diary management.
• Ensure that response/repair and maintenance schedules targets are met in accordance with SLA's/KPI's.

• Work with Marketing to ensure all external documentation meets branding guidelines.
• Review Field Engineering Vehicle Stock Levels and amend where necessary.
• Ensure revenue targets are met on a monthly basis.
• Liaising with management team to achieve a clear / near clear desk policy.
• Liaising with other departments within DALKIA UK.
• Carry out other relevant ad hoc duties.

Health & Safety

• All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.

Working Relationships

• All DALKIA UK Stakeholders
• Visitors
• Clients
• End Users
• Supply chain

Person Specification

Qualifications, Experience, Knowledge And Skills

The knowledge, skills, qualifications, and experience relevant to the position are:

Essential

• Relevant Business/Management experience
• Experience in working with senior management
• Experience in supply chain management;
• Health, Safety and Environment management
• Articulate with strong customer service skills
• Resourceful and organised, with the ability to multi-task and work well under pressure
• Comfortable working in a fast paced environment

Competencies

• Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment.
• Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.
• Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.
• Commercial Awareness – understands the importance for managing costs and expense, applying the necessary controls.
• Risk Management – is aware of the impact on risk to the business and applies the necessary controls.
• Adaptability – is responsive and open to changing circumstance.
• Drive for Excellence – aims to deliver a high standard of work.
• Self Motivation and Development– is confident in own ability and is motivated to deliver, using opportunities to further develop team performance.

• Customer Awareness – responsive to the needs of the customer and aims to deliver customer satisfaction.
• Organisational skills
• Common Sense
• Good written/verbal communication skills
• Ability to deal with staff at all levels
• Ability to work prioritise own work load
• Microsoft Outlook and Word
• Basic Microsoft Excel

Our Values

People First – It starts with health, safety and wellbeing

Better Together – A collaborative team

Trusted Partners – Dedicated to our clients' success

Taking Responsibility – Making a positive difference

Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you.